Alyshea Miles
Bakersfield,CA
Summary
Compassionate and dedicated Family Advocate with extensive experience supporting children, families, and diverse populations through client-centered, evidence-based social service practices. Skilled in case management, crisis support, interdisciplinary collaboration, and connecting families with community mental health, educational, and social-emotional resources. Proven ability to work effectively with school staff, community partners, and outside agencies to promote safety, stability, and positive behavioral outcomes. Strong communicator with the ability to build rapport, maintain accurate documentation, and support the social-emotional well-being of students and families.
Overview
16
16
years of professional experience
Work History
Family Advocate
Owen’s Valley Career Development Center
Bakersfield, CA
10.2023 - Current
- Facilitated comprehensive case management services focused on addressing social, emotional, educational, and developmental needs of children and families.
- Conducted comprehensive evaluations during home visits to ensure culturally responsive support aligned with evidence-based best practices.
- Established partnerships with community mental health providers, educational institutions, housing initiatives, and social service organizations to deliver comprehensive support services.
- Oversaw large caseload to facilitate effective communication with staff, families, and external partners.
- Provided guidance to families of children with disabilities to access specialized educational and therapeutic services.
- Implemented strength-based case planning to enhance family engagement and promote self-sufficiency.
Child Support Specialist
County Of Kern
Bakersfield, CA
09.2020 - 10.2023
- Provided case management to families navigating child support orders, ensuring compliance and advocating for child well-being and stability.
- Collaborated with local, state, and federal departments to obtain sensitive documentation and support appropriate family outcomes.
- Connected families with community resources, including legal aid, social services, and family support programs.
- Delivered presentations and participated in community workshops to educate families and the public on available county services.
- Conducted interviews, assessments, and reviews to determine next steps in support cases, demonstrating strong communication and analytical skills
Collections Specialist
Account Resolution Group
Bakersfield, CA
07.2018 - 03.2020
- Maintained professional communication and conflict-resolution skills when supporting clients through challenging financial hardships.
- Counseled individuals on options, repayment plans, and available resources while maintaining compliance and accurate documentation.
Collections Specialist
Account Control Technology
Bakersfield, CA
01.2012 - 07.2018
- Interviewed clients to assess financial situation and develop realistic repayment plans.
- Demonstrated strong communication, documentation, and advocacy skills while supporting individuals navigating complex financial issues.
Direct Support Professional
Crandell Enterprise Group Homes
Bakersfield, CA
06.2009 - 01.2012
- Supported individuals with developmental and physical disabilities in achieving optimal independence and emotional well-being.
- Collaborated with medical and mental health professionals to support behavioral and treatment plans.
- Monitored client progress and maintained detailed records to ensure continuity of care and interdisciplinary coordination.
Education
Masters - Psychology
University of Phoenix
Tempe, AZBachelor Of Science - Industrial And Organizational Psychology
University of Phoenix
Bakersfield, CASkills
- Individual & Family Case Management
- Behavioral, Social & Emotional Support
- Evidence-Based Intervention Practices
- Community Resource Coordination
- Client Needs Assessment
- Crisis Intervention Support
- Multidisciplinary Collaboration
- Oral & Written Communication
- Home Visits & Field-Based Services
- Program Compliance & Documentation
Timeline
Family Advocate
Owen’s Valley Career Development Center
10.2023 - Current
Child Support Specialist
County Of Kern
09.2020 - 10.2023
Collections Specialist
Account Resolution Group
07.2018 - 03.2020
Collections Specialist
Account Control Technology
01.2012 - 07.2018
Direct Support Professional
Crandell Enterprise Group Homes
06.2009 - 01.2012
Masters - Psychology
University of Phoenix
Bachelor Of Science - Industrial And Organizational Psychology
University of Phoenix