Alyshea Smith
Country Club Hills,IL
Summary
Dynamic, adaptable, and professional with a proven track record of excelling in exceptional customer service. Leveraged strong work ethic and multitasking abilities to enhance guest engagement and foster warm relationships. Skilled in hospitality, demonstrating a commitment to excellence and a passion for fostering inclusive and welcoming environments and helping others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
PF Changs Restaurant
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cafe Assistant
Lifetime Fitness Cafe
05.2021 - 05.2024
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained clean and attractive product displays to entice customer purchases.
Concierge
Lifetime Fitness Center
05.2021 - 08.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Server
Nikos Breakfast Club
07.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Assistant Collegiate Basketball Coach
Saint Xavier University
03.2023 - 05.2024
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Promoted good sportsmanship with competing teams on- and off-field.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
Education
Bachelor of Science - Biology
Saint Xavier University
Chicago, IL05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Customer Service
- Highly Adaptable
- Excellent Multitasking
- Telephone Etiquette
- Hospitality
Accomplishments
Collegiate Athlete Scholarship
Collegiate Athlete Team Captain
Collegiate National Honors Society
Certification
CPR Certification
Genomic Certification
Cell Culture Certification
Timeline
Server
PF Changs Restaurant
04.2024 - Current
Assistant Collegiate Basketball Coach
Saint Xavier University
03.2023 - 05.2024
Server
Nikos Breakfast Club
07.2022 - 03.2023
Cafe Assistant
Lifetime Fitness Cafe
05.2021 - 05.2024
Concierge
Lifetime Fitness Center
05.2021 - 08.2023
Bachelor of Science - Biology
Saint Xavier University
CPR Certification
Genomic Certification
Cell Culture Certification
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