ALYSHIA GRAZIANO
Jacksonville,FL
Summary
Driven General /Regional Manager with over 18 years of progressive leadership experience across the Hilton, Marriott, and IHG hotel portfolios. Proven track record of driving operational excellence, maximizing revenue and profitability, optimizing labor costs, and elevating guest satisfaction while maintaining brand standards and quality assurance. Experienced in hotel openings, team development, financial management, owner relations, and strategic business planning. Recognized for building high-performing teams, strengthening operational processes, and delivering measurable results in competitive hospitality markets. A hands-on, results-driven leader committed to cultivating a culture of accountability, service excellence, and continuous improvement while advancing organizational goals and long-term profitability.
Overview
1
1
Certification
15
15
years of professional experience
Work History
General Manager
Ark Hospitality |Hilton Worldwide
Jacksonville, Florida
07.2026 - Current
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure operational efficiency.
- Directed daily hotel operations for LBA Hospitality properties.
- Supervised front desk, housekeeping, and maintenance teams.
- Managed guest service standards and complaint resolution.
- Reviewed budgets, payroll, and operating expenses.
- Created schedules and monitored payroll to remain within budget.
- Trained supervisors on staffing, scheduling, and service expectations.
- Cultivated and maintained long-term customer relationships through proactive account management, enhancing customer loyalty.
- Led associates and managers to deliver exceptional client experiences, fostering a service-oriented culture.
General Manager (Opening)
Alpha Hospitality
Macclenny, USA
03.2024 - 07.2026
- Spearheaded pre-opening and full operational launch of new hotel property, establishing all departmental structures, and brand compliance standards.
- Led department heads to ensure operational alignment and accountability across all areas.
- Managed P&L accountability, focusing on payroll optimization, budgeting, and effective expense control.
- Built strategic relationships with local businesses and vendors to enhance community engagement and diversify revenue channels.
- IHG Portfolio
General Manager
LBA Hospitality
Jacksonville
08.2021 - 07.2023
- Directed hotel operations, leading cross-functional teams to meet financial targets and enhance guest satisfaction.
- Collaborated with revenue management on rate strategies, resulting in increased occupancy and enhanced market competitiveness.
- Streamlined operational efficiency through cost control initiatives and effective labor management.
- Hilton Worldwide
Director of Operations / Front Office Manager
HVMG
St. Augustine Beach
04.2021 - 08.2021
- Managed daily operations across departments, achieving service excellence and adherence to brand standards.
- Led hiring, training, and performance management initiatives to build a high-performing team.
- Worked at Hilton Worldwide
Front Office Manager
Jalaram Hotels Inc.
Jacksonville
05.2020 - 04.2021
- Directed front office operations to enhance guest service delivery.
- Managed payroll, forecasting, and departmental budgets to maintain financial integrity.
- Hilton Worldwide
Director of Operations / General Manager
Hilton Worldwide
02.2012 - 05.2020
- Directed multi-department operations, ensuring financial performance, staffing, and service delivery met organizational goals.
- Implemented process improvements that standardized operations, contributing to consistent service delivery.
Education
Bachelor's Degree - Business Management
Morgan State University
Baltimore, MDAssociate Degree - Theater Arts
Morgan State University
Baltimore, MDSkills
- Adam Keegan/Efficenter
- ADP
- M3
- Microsoft office suite
- OneNote
- Google sheet
- Excel
- Microsoft Word/Office 360
- Human resources compliance
- Customer relationship management
- Payroll administration
- Hotel key
- OnQ
- PEP
- Marsha
- Revenue management tools
- CRM platforms
- Profit and loss management
- Team building
- Budget forecasting
- Performance optimization
- Effective communication
- Problem solving
- Conflict resolution
- Staff training/development
- Revenue management
Certification
- Certified Notary Public
- CPR Certified
- Professional in Human Resources (PHR)
- Loss Prevention Certified
Awards & Honors
-Elite Hotel acknowledgment 2025-2026 IHG hotels and resorts
-Best In Business Rate 2026 Of Southbank Downtown Jacksonville hotels: Powered By Google Award
Timeline
General Manager
Ark Hospitality |Hilton Worldwide
07.2026 - Current
General Manager (Opening)
Alpha Hospitality
03.2024 - 07.2026
General Manager
LBA Hospitality
08.2021 - 07.2023
Director of Operations / Front Office Manager
HVMG
04.2021 - 08.2021
Front Office Manager
Jalaram Hotels Inc.
05.2020 - 04.2021
Director of Operations / General Manager
Hilton Worldwide
02.2012 - 05.2020
Bachelor's Degree - Business Management
Morgan State University
Associate Degree - Theater Arts
Morgan State University