Alysia DeFilippo
Lockport,NY
Summary
Experienced Health Information Coordinator with 20 years in managing healthcare documentation and procedures. Skilled in implementing information technology solutions to enhance healthcare quality. Strong leadership and relationship-building capabilities foster collaboration and efficiency. Proven communication and problem-solving skills support effective multitasking and organizational objectives.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Health Information Coordinator
Lockport Rehab
Lockport, NY
09.2006 - Current
- Manage electronic health record quality assurance processes by organizing and handling all closed medical records and active charts.
- Enhanced accuracy and completeness of medical records through in-depth audits and patient information reviews, reporting quarterly results at QI meetings.
- Develop and maintain clear policies for every step of medical record creation, validation and filing.
- Adhere to HIPAA requirements to safeguard patient confidentiality.
- Initiate all admissions by entering patient insurance, demographic and health information into software and confirmed records.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes. Maintain all ICD10 codes for accurate billing.
- Coordinated doctor appointments, transportation, diagnostic assessments, and procedures for all residents.
- Utilize highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's nursing department.
- Manage schedules of team of 60 personnel to keep shifts properly staffed.
- Monitor daily/weekly staffing to census ratios and facilitated approved schedule adjustments when necessary.
- Review schedules of staff scheduled off or call-ins and reassign staff accordingly.
- Streamlined day-to-day facility processes to improve speed, efficiency, and accuracy in documentation and project completion.
- Maintain Nursing Department payroll edits.
- Proficient in Excel/Word/Power Point/Outlook/Point Click Care/Sigma Care.
- In-service leader/tracker/planner.
- Health E Link User.
- Notary Public
- Member of Employee Advisory Team.
- HIPAA Committee member.
- Facilitated Employee Recognition Committee to celebrate staff achievements and strengthen team morale.
Patient Registration Specialist
Lockport Hospital
Lockport, NY
01.2003 - 08.2006
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in EMR to prevent treatment and recordkeeping errors.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Trained new employees on procedures and policies to maximize team performance.
- Alerted staff of emergency information and general announcements using PA system.
- Completed connections between callers, departments and professionals.
Education
High School Diploma -
Brandon High School
Brandon, FL06.1988
Skills
- Medical coding
- ICD-10 coding
- HIPAA compliance
- Electronic health records management
- Quality assurance
- Patient scheduling
- Scheduling efficiency
- Schedule management
- Employee training
- Process improvement
- Experience in leadership
- Teambuilding
- Team collaboration
- Interpersonal skills
- Effective communication
- Attention to detail
- Multitasking
- Problem resolution
- Decision-making
- Planning
- Flexible
- Customer service
- Organizational growth
- Editing and proofreading
- ICD-10 coding
- Electronic health records
- Scheduling efficiency
- Organizational growth
Certification
- Certified Nursing Assistant
Professional References
Nancy Babis - Registered Nurse and Director of Nursing - Lockport, NY 716-628-3797
Ann Briody Petock - Registered Nurse and Administrator - Lockport, NY 716-622-3431
Timeline
Health Information Coordinator
Lockport Rehab
09.2006 - Current
Patient Registration Specialist
Lockport Hospital
01.2003 - 08.2006
High School Diploma -
Brandon High School