Alysia Lee
Redlands,CA
Summary
To Serve My Community and Pursue My Professional Goals
Overview
11
11
years of professional experience
Work History
Administration/Human Resources
J&E Collections LLC
Riverside
03.2015 - Current
- Performed job functions including on boarding, training, orientation, direct supervision, tech support, payroll, incentive programs, etc
- For outbound calling division of a large call center
- Oversaw over 20 employees
- Worked closely with corporate management on both day-to-day and big picture projects
- Oversaw increase in production.
Appointment Setter
TGT Workforce (remote, temporary)
02.2020 - 04.2020
- Made outbound and took inbound calls
- Maintained all records, provided direct customer service.
Customer Service Agent
The Trackless Train Party Services
Riverside
06.2013 - 03.2015
- Customer service, processed payments.
Ross Warehouse
DSMI
Moreno Valley
09.2012 - 05.2013
- Marked incoming and outgoing merchandise
- Packed and unpacked
- Sorted merchandise and executed all company warehouse systems.
Education
High School Diploma -
Moreno Valley High School
Skills
- Incoming Call Reception
- Overcoming Objections
- Customer Service
- Clear Communication
- Positive Attitude
- Natural Script Reading
- Computer Skills
- Outbound Calling
- High-Volume Call Reception
- Calendar Management
- Customer Rapport
- Outgoing and Friendly
- Follow-Up Skills
Key Qualifications
- Over 8 years of administrative, customer service, Human Resources, and supervisory experience
- Mastery or familiarity with most major computer applications, specifically those servicing to call centers
- Strong interpersonal and communication skills, close attention to detail, thorough, punctual, and reliable
- Thrives in both team and individual environments and comfortable taking leadership roles
References
Available upon request
Timeline
Appointment Setter
TGT Workforce (remote, temporary)
02.2020 - 04.2020
Administration/Human Resources
J&E Collections LLC
03.2015 - Current
Customer Service Agent
The Trackless Train Party Services
06.2013 - 03.2015
Ross Warehouse
DSMI
09.2012 - 05.2013
High School Diploma -
Moreno Valley High School