Alysia Mease
Mechanicsburg,PA
Summary
Dedicated and accomplished Certified Business Continuity Professional with years of experience in coordinating and managing complex events to ensure successful outcomes. Strong organizational skills, superior attention to detail, and the ability to multitask and manage competing priorities. Proven ability to work with diverse groups and coordinate multiple teams to create successful events that exceed expectations. Completed an intense 8-month leadership development program in 2021, enhancing my professional development, communication and networking skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Business Continuity Planner
Members 1st Federal Credit Union
11.2018 - Current
- Regularly meets with leadership across the organization to address disruptive, high-pressure incident situations.
- Plans, conducts and debriefs regular training sessions to test the adequacy of the Business Continuity Program.
- Prepares and maintains Business Impact Analyses and Business Continuity Plans for the organization, in accordance with FFIEC and other regulatory entities.
- Utilizes strong communication skills to effectively interact with leadership, colleagues and vendors.
- Establishes positive relationships with key stakeholders throughout the organization by providing timely updates on progress towards goals.
Customer Service Trainer
Members 1st Federal Credit Union
09.2016 - 11.2018
- Designed innovative methods for delivering customer service training.
- Demonstrated techniques for handling difficult customers with tact, diplomacy, and professionalism.
- Facilitated classroom-style workshops using a variety of interactive activities and exercises to engage trainees.
- Assisted in developing evaluation tools used during post-training assessments of employee performance.
- Prepared reports detailing progress made by trainees throughout the duration of their customer service training program.
- Advised management on best practices related to customer service standards, policies, procedures, and processes.
Education
Bachelor of Science - Criminal Justice
Penn State Harrisburg
Middletown, PASkills
Team Leadership and Motivation
Communication Management
Creativity and Adaptability
Crisis Management
Master of Organization
Project Management
Certification
Certified Business Continuity Professional, DRI International, 2020
Additional Information
I love being a foodie, a mom of 2 humans/1 dog, and experiencing new people, places and things. I also enjoy performing charitable work multiple times a year.
Timeline
Senior Business Continuity Planner
Members 1st Federal Credit Union
11.2018 - Current
Customer Service Trainer
Members 1st Federal Credit Union
09.2016 - 11.2018
Bachelor of Science - Criminal Justice
Penn State Harrisburg
Certified Business Continuity Professional, DRI International, 2020
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