Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alysia Nouse

Summerville,SC

Summary

Customer-focused and results-driven professional with a robust background in customer service, excited to take on a challenging new role. Recognized for consistently delivering outstanding customer service and fostering positive relationships. Known for strong multitasking skills, high adaptability, and attention to detail, demonstrating readiness to contribute to team success and organizational growth in a new capacity.

Overview

12
12
years of professional experience

Work History

PATIENT INTAKE COORDINATOR (REMOTE)

Fresenius Kidney Care
03.2020 - Current
  • Multitasks to manage caseload of 80-100 patient referrals using Salesforce
  • Assists with training new team members on departmental processes
  • Establishes positive working relationships with referral sources internal departments, collaborating closely to place patients
  • Acts as liaison to resolve any barriers with placing patients seamlessly
  • Retrieves and reviews medical records and billing information to maintain accurate information
  • Demonstrates strong communication skills by providing timely updates to all parties across various channels, including phones, emails, Microsoft Teams, and portal messaging
  • Consistently achieves 98-100% scores on Quality Assurance, demonstrating exceptional attention to detail and accuracy
  • Improves customer retention by providing outstanding customer service to referral sources

TRAINER AND IT/EMR SUPPORT COORDINATOR

Colorado Kidney Care
12.2014 - 03.2020
  • Cultivated and nurtured positive and collaborative working relationships between medical practice and IT/EMR vendors
  • Successfully trained a diverse range of individuals on front and back-office roles, hospital portals (Epic, Meditech), and EMR (eClinicalWorks) systems
  • Assembled user workstations and processed applications for new user set-up and termination in various systems
  • Assisted staff with troubleshooting any IT and telephone issues; served as point of contact for IT and EMR companies on all outstanding work tickets
  • Handled confidential information pertaining to staff hiring and termination while maintaining meticulous paperwork and user accounts across various systems
  • Created and revised company procedures regularly through collaboration with management, ensuring staff adherence and efficiency in office tasks
  • Contributed to special projects as required by the Operational Director

PATIENT SERVICES REPRESENTATIVE

Shady Grove Fertility
02.2014 - 09.2014
  • Managed front desk operations and assembled medical charts for providers
  • Scheduled appointments and answered high-volume of inbound calls
  • Collected payments for services

PATIENT CARE COORDINATOR/LASER VISION CONSULTANT

Washington Eye Physicians and Surgeons
06.2012 - 08.2013
  • Scheduled LASIK/PRK eye surgeries and counseled patients about upcoming procedures, risks, and recovery
  • Drafted payment contracts and collected large payments for treatments
  • Greeted patients, handled telephone and email inquiries, and organized medical records
  • Advertised and sold cosmetic products, along with managing inventory

Education

Bachelor of Science - Psychology

University of Pittsburgh
Pittsburgh, PA

Skills

  • Customer Service Excellence
  • Staff Training and Development
  • Detail-Oriented
  • Rapid Learning and Adaptability
  • Excellent Communication and Interpersonal Skills
  • Self-Motivated
  • Strong Multitasker
  • Problem-Solving
  • Exemplary Work Ethic
  • Exceptional Organization and Time Management
  • Experience with Allscripts, Epic, eClinicalWorks, Meditech, and SalesForce

Timeline

PATIENT INTAKE COORDINATOR (REMOTE)

Fresenius Kidney Care
03.2020 - Current

TRAINER AND IT/EMR SUPPORT COORDINATOR

Colorado Kidney Care
12.2014 - 03.2020

PATIENT SERVICES REPRESENTATIVE

Shady Grove Fertility
02.2014 - 09.2014

PATIENT CARE COORDINATOR/LASER VISION CONSULTANT

Washington Eye Physicians and Surgeons
06.2012 - 08.2013

Bachelor of Science - Psychology

University of Pittsburgh

Similar Profiles

CREATE PROFILE
Alysia Nouse