Yadirah Garcia
Hicksville,NY
Summary
Highly-motivated employee with desire to take on new challenges. With strengths in customer service, sales and promotion strategies Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Patient Intake Representative
Konfeti Pharmacy
Westbury, New York
01.2025 - Current
- Addressed and resolved client concerns or complaints related to the intake process.
- Answered phone calls and emails from patients in a timely fashion.
- Provided assistance with completing online registration forms for new patients.
- Monitored client progress and updated case files accordingly.
- Scheduled patient appointments for medical services.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
Cashier
Thin Cookies
Hicksville, USA
02.2024 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
- Assisted customers over the phone regarding store operations, product information and order placement
Bookkeeper
K & M Trans Corp
Wantagh, USA
12.2021 - 05.2022
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Coordinated with vendors and clients to resolve billing and payment issues
- Updated and maintained depreciation, amortization, and prepayment schedules
Salon Receptionist
Raengel's Beauty Salon
Uniondale, USA
01.2021 - 11.2021
- Organized special events for the salon including promotional activities, product launches or special discounts
- Resolved customer complaints in a professional manner while maintaining composure under pressure
- Greeted customers and provided exceptional customer service
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary
- Updated client profiles regularly in order to maintain accurate records
- Created daily reports on sales figures, appointment bookings and customer feedback
Education
High School Diploma -
TACHS
Hempstead, NYSkills
- Cash Handling
- Product Recommendations
- Returns processing
- Payment Collection
- Customer Service
- Product Knowledge
- Customer Relations
- Proficient in microsoft
- Customer service excellence
- Insurance verification
- Follow-up skills
- Appointment scheduling
- Multi-line phone operations
- Scheduling appointments
- Multi-line phone systems
- Patient scheduling
Languages
- English, Bilingual
- Spanish, Bilingual
Timeline
Patient Intake Representative
Konfeti Pharmacy
01.2025 - Current
Cashier
Thin Cookies
02.2024 - 08.2024
Bookkeeper
K & M Trans Corp
12.2021 - 05.2022
Salon Receptionist
Raengel's Beauty Salon
01.2021 - 11.2021
High School Diploma -
TACHS