Alysia Oswald
Saint Paul,MN
Summary
Accomplished General Manager with a proven track record at Golder Hospitality, enhancing operational efficiency and team cohesion. Expert in strategic planning and problem resolution, achieving significant improvements in customer satisfaction and sales. Skilled in leadership, fostering high employee morale and driving business success through innovative strategies.
Overview
20
20
years of professional experience
Work History
General Manager
Golder Hospitality
Red Wing, MN
08.2024 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager
Wyndham Resorts
Baxter, MN
07.2023 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
Correctional Officer
State of Minnesota- Department of Corrections
Rush City, MN
10.2022 - 07.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties
- Searched cells of inmates to identify and confiscate contraband and other prohibited items
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts
Security Counselor
State of Minnesota- Department of Human Services
Moose Lake, MN
02.2016 - 11.2017
- Maintained accurate records of security-related incidents, allowing for informed decision-making on future preventative measures
- Streamlined reporting process for security issues by developing standardized forms and templates for incident documentation
- Mitigated risk of unauthorized access by verifying identification and implementing strict access control procedures
Human Services Technician
State of Minnesota- Department of Human Services
Duluth, MN
08.2015 - 02.2016
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide the best experience possible
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them
General Manager
Moose Lake Motel
Moose Lake, MN
06.2004 - 08.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
Education
Bachelor of Arts - Political Science
Hamline University
Saint Paul, MN12.2025
Associate of Applied Science - Criminal Justice, Law Enforcement
Fond Du Lac Tribal And Community College
Cloquet, MN05.2022
Associate of Arts - General Studies
Fond Du Lac Tribal And Community College
Cloquet, MN05-2022
Skills
- Operations management
- Problem resolution
- Leadership and team building
- Customer relations
- Training and development
- Inventory control
- Employee scheduling
- Strategic planning
- Business administration
Accomplishments
- President of Alpha Phi Upsilon - Phi Theta Kappa
- Chairperson of Anishinaabe Student Council
- Student Life Committee
- Gordon Graham Leadership & Ethics in Criminal Justice Scholarship Recipient
- Katie Poirier Law Enforcement Scholarship Recipient
- Nominated for All- MN Academic Team - Phi Theta Kappa
- Silver Scholar
- Hamline University Honors Program
- Judging panel for Phi Theta Kappa Scholarship Committee
References
References available upon request.
Timeline
General Manager
Golder Hospitality
08.2024 - Current
General Manager
Wyndham Resorts
07.2023 - 12.2023
Correctional Officer
State of Minnesota- Department of Corrections
10.2022 - 07.2023
Security Counselor
State of Minnesota- Department of Human Services
02.2016 - 11.2017
Human Services Technician
State of Minnesota- Department of Human Services
08.2015 - 02.2016
General Manager
Moose Lake Motel
06.2004 - 08.2015
Bachelor of Arts - Political Science
Hamline University
Associate of Applied Science - Criminal Justice, Law Enforcement
Fond Du Lac Tribal And Community College
Associate of Arts - General Studies
Fond Du Lac Tribal And Community College