Alyson Brignone
Gilbert,AZ
Summary
Accomplished assistant manager skilled at building atmosphere of performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee processes while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Energetic and productive to thrive in customer-focused, fast-paced environment.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Peixoto Coffee
Chandler, AZ
10.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Attained expert level of product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
Black Rock Coffee Bar
Gilbert, AZ
04.2020 - 10.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Restaurant Team Member
Joes Real BBQ
Gilbert, AZ
06.2017 - 05.2020
- Operated register to process payments and collect cash payment for order totals.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Greeted guests pleasantly and answered menu questions and cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Education
Associate of Science - General Studies
Chandler Gilbert Community College
Chandler, AZSkills
- Focus and Follow-Through
- Originality and Creativity
- Team Leadership
- Decision Making
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Multitasking and Prioritization
- Money Handling
- Customer Relations
- Customer Service Management
- Performance Assessment
- Employee Motivation
Timeline
Assistant Store Manager
Peixoto Coffee
10.2021 - Current
Assistant Store Manager
Black Rock Coffee Bar
04.2020 - 10.2021
Restaurant Team Member
Joes Real BBQ
06.2017 - 05.2020
Associate of Science - General Studies
Chandler Gilbert Community College
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