Summary
Overview
Work History
Education
Skills
Timeline
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Alyson Buschman

Rocky Mount,NC

Summary

Dynamic Patient Access Representative with a proven track record at UNC Nash Health Care Systems, excelling in insurance verification and HIPAA compliance. Adept at enhancing patient experiences through exceptional customer service and effective communication, I successfully implemented process improvements that streamlined patient registration and reduced claim denials.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

UNC Nash Health Care Systems
Rocky Mount, NC
09.2018 - Current
  • Assisted patients with registration and appointment scheduling for efficient access to healthcare services.
  • Verified insurance information to ensure accurate billing and reduce claim denials.
  • Processed patient intake forms, maintaining confidentiality and compliance with HIPAA regulations.
  • Provided support in navigating electronic health record systems to retrieve patient information swiftly.
  • Adapted quickly to changes in policies, procedures, and technology related to patient access operations.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

Discharge Planner

Regional Hospital
Terre Haute, IN
08.2014 - 07.2017
  • Coordinated discharge plans with multidisciplinary teams to ensure seamless transitions for patients.
  • Assessed patient needs and collaborated with healthcare providers to develop personalized care plans.
  • Facilitated communication between patients, families, and medical staff to address concerns and expectations.
  • Implemented process improvements to enhance discharge efficiency, reducing delays in patient transitions.

Education

Bachelor of Science - Exercise Science

Indiana State University
Terre Haute, IN

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Multitasking and organization
  • Registration and admissions
  • Phone and email etiquette
  • Motivational coaching
  • Strength training

Timeline

Patient Access Representative

UNC Nash Health Care Systems
09.2018 - Current

Discharge Planner

Regional Hospital
08.2014 - 07.2017

Bachelor of Science - Exercise Science

Indiana State University

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