Alyson Buschman
Rocky Mount,NC
Summary
Dynamic Patient Access Representative with a proven track record at UNC Nash Health Care Systems, excelling in insurance verification and HIPAA compliance. Adept at enhancing patient experiences through exceptional customer service and effective communication, I successfully implemented process improvements that streamlined patient registration and reduced claim denials.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
UNC Nash Health Care Systems
09.2018 - Current
- Assisted patients with registration and appointment scheduling for efficient access to healthcare services.
- Verified insurance information to ensure accurate billing and reduce claim denials.
- Processed patient intake forms, maintaining confidentiality and compliance with HIPAA regulations.
- Provided support in navigating electronic health record systems to retrieve patient information swiftly.
- Adapted quickly to changes in policies, procedures, and technology related to patient access operations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Discharge Planner
Regional Hospital
08.2014 - 07.2017
- Coordinated discharge plans with multidisciplinary teams to ensure seamless transitions for patients.
- Assessed patient needs and collaborated with healthcare providers to develop personalized care plans.
- Facilitated communication between patients, families, and medical staff to address concerns and expectations.
- Implemented process improvements to enhance discharge efficiency, reducing delays in patient transitions.
Education
Bachelor of Science - Exercise Science
Indiana State University
Terre Haute, INSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Motivational coaching
- Strength training
Timeline
Patient Access Representative
UNC Nash Health Care Systems
09.2018 - Current
Discharge Planner
Regional Hospital
08.2014 - 07.2017
Bachelor of Science - Exercise Science
Indiana State University
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