Summary
Overview
Work History
Education
Skills
Timeline
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Alyson Edwards

Shepherd,TX

Summary

Dynamic customer service professional with extensive experience at Peoples State Bank, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and data entry, I excel in high-pressure environments, ensuring customer satisfaction and efficient service.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Pink Blush Boutique
03.2021 - Current
  • Assist customers with help when shopping.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in checkout stations and maintained adequate cash supply.

Used to work full time but now only work when needed on the weekends.

Customer Service Representative

Peoples State Bank
06.2022 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers.
  • Responded to customer requests for products, services, and company information.
  • Teller when needed. Helped customers with account openings and any questions.

Shop Assistant

East Texas T-shirts
09.2021 - 06.2022
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Took customers customize orders and got them done in a timely manner.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Livingston High School
Livingston, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Timeline

Customer Service Representative

Peoples State Bank
06.2022 - 07.2025

Shop Assistant

East Texas T-shirts
09.2021 - 06.2022

Customer Service Representative

Pink Blush Boutique
03.2021 - Current

Livingston High School
Alyson Edwards