ALYSON FERRARO KIM
ST. PETERSBURG, FL ,FL
Summary
Tenacious and compassionate professional with a diverse background in team supervision, patient navigation & healthcare.
Known for strong leadership, problem-solving, and commitment to delivering quality service with integrity and teamwork.
Experienced in facilitating recovery workshops, conducting HIV/STI education and NARCAN training and facilitating outreach events promoting harm reduction while connecting individuals with necessary resources.
Brings supervisory experience at the United States Postal Service, demonstrating strong leadership, communication and organization. Dedicated to operational excellence, cost control, and employee development.
Hands-on experience as a Dialysis Technician, committed to patient advocacy and delivering respectful, person-centered support while maintaining high standards of professionalism, confidentiality, and service.
Overview
8
8
years of professional experience
Work History
Patient Navigator
Family and Children's Association
Long Island, NY
04.2026 - Current
- Facilitate recovery group workshops at local outpatient treatment facilities and detoxification centers, providing education focusing on relapse prevention and coping strategies.
- Certified to perform HIV/STI testing and conduct prevention training, providing individuals with information on transmission, testing, prevention methods, and available resources.
- Excel in community outreach events to promote harm reduction, substance use education, HIV/STI prevention, and access to community resources; contributing to an 80% increase in community awareness and program exposure.
- Conduct NARCAN (naloxone) education and training to increase community awareness of opioid overdose recognition and response.
- Coordinate referrals and connect individuals to healthcare providers, mental health services, and community programs to ensure clients access necessary support services.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
Tampa, FL
11.2025 - 02.2026
- Performed dialysis treatments under the supervision of registered nurses and in accordance with clinical protocols.
- Assessed and monitored patients pre-, during, and post-treatment to enhance safety and comfort.
- Prepared and maintained dialysis machines, ensuring proper sanitation and calibration.
- Recorded treatment data and patient observations accurately in medical records.
- Supported the healthcare team in providing compassionate, patient-centered care.
- 5+ years of experience prior to the USPS supervisory position.
Supervisor of Customer Service
United States Postal Service
Brandon, FL
03.2019 - 10.2025
- Supervised daily retail and delivery operations, ensuring timely and accurate mail and package processing for customers.
- Led and mentored postal employees, fostering compliance with USPS policies and enhancing overall team performance.
- Reduced overtime expenses by 20% per pay period through effective staff scheduling, workforce management and operational planning.
- Resolved customer inquiries and complaints with empathy and professionalism, strengthening community trust.
- Monitored workflow and service metrics, driving efficiency and improving customer satisfaction.
Education
Associate of Science -
12-2008
Skills
- Leadership & Collaboration
- Communication & Conflict Resolution
- Problem Solving & Critical Thinking
- Calm & Effective Under Pressure
- Organization & Time Management
- Active Listening
- Patient Advocacy
- Computer & Digital Literacy
Accomplishments
2021 VIP of the Brandon Post Office
Timeline
Patient Navigator - Family and Children's Association
04.2026 - Current
Certified Clinical Hemodialysis Technician - Fresenius Medical Care
11.2025 - 02.2026
Supervisor of Customer Service - United States Postal Service
03.2019 - 10.2025
Nassau Community College - Associate of Science,