Kathleen A. Moore
Scottsdale,AZ
Summary
Accomplished healthcare operations professional with extensive experience in managing complex initiatives across multi-site healthcare systems. Expertise in regulatory compliance, admissions coordination, and fostering effective communication among patients, families, and care teams to enhance patient satisfaction and ensure continuity of care.
Overview
34
34
years of professional experience
Work History
Patient Navigator
Advanced Home Health& Hospice of AZ
Mesa, Arizona
07.2023 - 07.2026
- Patient Navigation serves as the primary point of contact for patients and families throughout the home health care journey.
- This role coordinates referrals, facilitates communication among patients, caregivers, physicians, and the interdisciplinary team, and helps patients overcome barriers to receiving timely, high-quality home health services.
- The Patient Navigator promotes patient satisfaction, supports care transitions, and ensures continuity of care from referral through discharge.
- Acted as primary contact for patients, families, and healthcare providers, facilitating clear communication and support throughout the care process.
- Coordinate the intake and admission process for home health services.
- Educate patients and caregivers regarding home health services, treatment plans, and available community resources.
- Collaborate with physicians, hospitals, case managers, and insurance providers to facilitate timely initiation of care.
- Monitored patient progress, relaying critical concerns to interdisciplinary care team to facilitate timely interventions.
- Assist patients in overcoming barriers to care, including transportation, financial, social, and community resource needs.
- Maintain ongoing communication with referral sources regarding patient status and service updates.
- Addressed patient concerns promptly and professionally, enhancing patient satisfaction and trust in care services.
- Participate in quality improvement activities and interdisciplinary team meetings.
- 2025 Home Health Starts of Care Top Producer
- 2026 1stQ Home Health Starts of Care Top Producer
Regional Operations Coordinator
Encompass Health
Mesa, Arizona
03.1992 - 09.2022
- Acted as the primary operational liaison between corporate leadership and an 18-hospital regional network, supporting executive initiatives, healthcare compliance, admissions, credentialing, financial reporting, and organizational operations.
- Coordinated executive meetings, conferences, and strategic planning sessions for 18-hospital region, ensuring seamless execution and alignment with strategic goals.
- Instrumental in achieving six successful Joint Commission (TJC) accreditations through credentialing coordination, compliance management, and regulatory preparation.
- Directed inpatient admissions activities while ensuring compliance with regulatory standards, insurance authorizations, physician approvals, and bed placement.
- Maintained operational databases, financial records, and performance metrics that informed executive leadership's strategic decisions.
- Prepared comprehensive analytical reports identifying operational trends, forecasting needs, and supporting continuous improvement initiatives.
- Cultivated partnerships with physicians, executives, and hospital administrators to enhance communication and drive organizational effectiveness.
- Delivered onsite training to staff at 12 regional hospitals across the United States, including Puerto Rico, supporting the successful implementation of the TeamWorks admissions platform.
- Served on the National Advisory Board for compliance initiatives, helping communicate federal regulations and corporate policy updates to regional medical records departments.
- 2025 Home Health Starts of Care Top Producer
- 2026 1stQ Home Health Starts of Care Top Producer
Education
Bachelor of Arts - Liberal Arts & Sciences
San Diego State University
San Diego, CASkills
- Healthcare Operations
- Admissions Coordination
- Regulatory Compliance
- Joint Commission Readiness
- Credentialing
- Process Improvement
- Strategic planning
- Project Coordination
- Training development
- Healthcare Information Systems
- Cross-functional collaboration
- Team Leadership
- Relationship Management
- Customer service
Timeline
Patient Navigator
Advanced Home Health& Hospice of AZ
07.2023 - 07.2026
Regional Operations Coordinator
Encompass Health
03.1992 - 09.2022
Bachelor of Arts - Liberal Arts & Sciences
San Diego State University