Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Personal Information
References
Timeline
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Dorrell Benton Jr.

Buffalo,NY

Summary

Compassionate Patient Navigator with expertise in guiding individuals through healthcare complexities. Proven skills in problem-solving and effective communication enhance patient experiences and outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Navigator

Erie County Medical Center
Buffalo, New York
06.2024 - Current
  • Guides individuals through the complex healthcare system.
  • Help patients overcome barriers to care.
  • Work with people, financial concerns, and different logistics challenges.
  • Support and guide throughout the entire healthcare journey.

Residential Medical Liaison

Aspire of Western Newyork
Williamsville, New York
04.2016 - Current
  • Communication between medical providers, caregivers, and families.
  • Worked closely with human resources to support employee management and organizational planning.
  • Scheduling and attending medical appointments.
  • Develop care plans tailored to residents.

Education

Bachelor of Science - Business Administration

Buffalo State University
1300 Elmwood Ave, Buffalo Ny 14222
08.2025

Associate of Science - Criminal Justice

Erie Community College
6205 Main St, Williamsville, NY 14221
08-2016

Skills

  • Customer relationship management
  • Healthcare system navigation
  • Negotiation
  • Problem-solving
  • Clinical practice operations
  • Patient needs assessment and referral

Affiliations

  • Assisted in developing individualized care plans and tracked progress with interdisciplinary teams.
  • Facilitated communication between residents and families during medical updates and care planning.

Accomplishments

  • recognized for excellence in resident care and medical coordination
  • Selected to train new staff members on medical protocols and resident care coordination.

Certification

  • CPR & First Aid Certification
  • Medication Administration (AMAP / MAP / MAT) – training to safely administer and document medications.
  • CPI (Crisis Prevention Intervention) – training in de-escalation and safe intervention strategies.
  • OSHA / Bloodborne Pathogens Training – for infection control and safety compliance.
  • HIPAA Training – confidentiality and proper handling of resident health information.
  • Fire Safety / Emergency Preparedness – procedures for evacuation and emergency response.

Personal Information

The Medical Liaison ensures residents receive proper healthcare by coordinating appointments, managing communication between providers and families, maintaining records, and supporting staff with medical needs.  I advocate for residents, promote compliance with healthcare regulations, and contribute to overall quality of care

References

References available upon request.

Timeline

Patient Navigator

Erie County Medical Center
06.2024 - Current

Residential Medical Liaison

Aspire of Western Newyork
04.2016 - Current

Bachelor of Science - Business Administration

Buffalo State University

Associate of Science - Criminal Justice

Erie Community College