Courtney Morgan
Far Rockaway,NY
Summary
Dynamic healthcare professional with extensive experience at Joseph P. Addabbo FHC, excelling in patient navigation and data management. Proven ability to enhance patient care through effective problem-solving and cross-functional collaboration. Skilled in healthcare regulations and EMR systems, ensuring compliance and quality assurance in clinical operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Navigator
Joseph P. Addabbo FHC
Far Rockaway, NY
09.2023 - Current
- - Provide HIV/STI education & testing
- - Link patients to care & support services
- - Manage patient data and performance reports
Optometric Tech / Front Desk
Mirkin Vision
Rockaway Park, NY
09.2018 - 09.2023
- - Assisted with eye exams and contact lens training
- - Verified insurance and scheduled appointments
Medical Front Desk - COVID Testing
Advanced Cardiovascular Diagnostics
New Hyde Park, NY
01.2021 - 07.2021
- - Registered patients and verified insurance
- - Reported COVID cases to CDC
Customer Service Rep
Tunstall Americas
Long Island City, NY
01.2018 - 09.2018
- - Handled high-volume calls and insurance inquiries
Education
Bachelor of Science - Public Health
CUNY Brooklyn College
Brooklyn, NY01.2023
Associate of Applied Science - Nutrition & Culinary Mgmt
LaGuardia CC
Long Island City, NY01.2020
Skills
- Problem solving and analysis
- Organizational skills
- Data management
- Healthcare regulations and compliance
- Clinical operations
- Quality assurance
- Cross-functional collaboration
- Medical billing and coding expertise
- Insurance knowledge
- EMR proficiency
Certification
- ServSafe Food Protection Manager
- ManageFirst: Purchasing & Food Cost
- CPR/First Aid
References
References available upon request.
Timeline
Patient Navigator
Joseph P. Addabbo FHC
09.2023 - Current
Medical Front Desk - COVID Testing
Advanced Cardiovascular Diagnostics
01.2021 - 07.2021
Optometric Tech / Front Desk
Mirkin Vision
09.2018 - 09.2023
Customer Service Rep
Tunstall Americas
01.2018 - 09.2018
Bachelor of Science - Public Health
CUNY Brooklyn College
Associate of Applied Science - Nutrition & Culinary Mgmt
LaGuardia CC
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