Alyson Hernandez
Georgetown,TEXAS
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Language
11
11
years of professional experience
Work History
Care Coordinator
Mindful Health
01.2024 - Current
- Supported staff physicians and community organizations through clear communication to promote high-quality patient care.
- Helped coordinate patient care by managing schedules for multiple healthcare providers.
- Assisted with scheduling and resource allocation to improve operational efficiency within care team.
- Applied evidence-based practices to strengthen care delivery and patient satisfaction scores.
Account Manager
Hero Mobility Solutions LLC
08.2022 - 08.2026
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution..
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved..
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts..
Senior Clerk II
CNS Pantex
06.2021 - 08.2023
- Verified calculations, tabulated records, and entered data from approved sources.
- Kept current with federal, state, DOE, corporate, and plant rules, regulations, and operating procedures.
- Supported daily clerical operations with accurate, compliant task completion.
- Audited records to protect data integrity and meet regulatory requirements.
- Worked with cross-functional teams to support project execution and clear communication.
Administrative Assistant/ Floater
Heal The City Free Clinic
10.2020 - 03.2021
- Scheduled patient visits and placed reminder calls to support customer service.
- Supported office staff with administrative tasks and daily operations.
- Used lensometers, refraction units, and auto-refractors to assist patient testing.
- Completed chair-side support for general dentistry procedures.
Lead Administrative Assistant
Neighbors Emergency Center
01.2016 - 01.2019
- Supported junior administrative staff by sharing best practices and improving team performance.
- Performed regular audits of internal processes to check compliance with policies and procedures and identify areas for improvement.
- Organized and maintained confidential files to protect sensitive information from unauthorized access and support easy retrieval for authorized personnel.
- Improved communication between departments to speed up response times and service delivery.
- Monitored compliance with regulatory requirements and maintained high standards in administrative practices..
Education
GED -
Amarillo College
Amarillo, TXSkills
- Managed office operations and administrative workflows
- Maintained accurate data records and organized information systems
- Monitored inventory controls and coordinated supply management
- Planned appointments and balanced calendars for smooth scheduling
- Strengthened client relationships through consistent communication and follow-up
- Oversaw administrative processes to support daily office efficiency
- Coordinated community outreach activities and engagement efforts
- Handled insurance verification and policy review tasks
- Directed scheduling practices and calendar organization
- Applied Microsoft Office tools to prepare reports, documents, and correspondence
Languages
Spanish
Professional Working
Timeline
Care Coordinator
Mindful Health
01.2024 - Current
Account Manager
Hero Mobility Solutions LLC
08.2022 - 08.2026
Senior Clerk II
CNS Pantex
06.2021 - 08.2023
Administrative Assistant/ Floater
Heal The City Free Clinic
10.2020 - 03.2021
Lead Administrative Assistant
Neighbors Emergency Center
01.2016 - 01.2019
GED -
Amarillo College