Alyson M Joy
Milford,MA
Overview
37
37
years of professional experience
Work History
Director of Practice Management/HR Consultant
Neponset Valley Oral Surgery
Walpole/Dedham, MA
01.2021 - 01.2024
- Regularly provides C level management of daily operations focusing on the revenue cycle status of KPI’s while managing the billing and administrative teams totaling thirty, at multiple locations
- Create a detailed analysis of KPI’s for the revenue cycle, identifying areas of success and those that may fall below recommended A/R benchmarks and collections for successful practices
- Responsible for the efficiency of the financial aspects of the practices’ front desk operations, patient access, patient flow, and appointment scheduling
- Accurately oversaw the team of verification of medical/ dental benefits and check-in/out processes, including presenting and/or explaining treatment plans
- Directs billing team including accurate invoices of all client services
- Ensures reimbursement from governmental payers and insurance companies
- Provided bi-weekly payroll processing, including vacation, sick time, bonus and garnishments, in conjunction with report management
- Prepares monthly payroll journal entries, including payroll expense, retirement plan expense, benefit time accruals and adjustments and employee expense reimbursement
- Assists in the administration of the ADP software including database updates, creation and setting up of new processes/modules and troubleshooting
- Experience in controlling budget of one or more functional areas projects/programs and operations
Dental Laboratory Business Co-Owner/Consultant
Dental Designs of Superiority DDS Laboratories
Rochester, NY
01.1992 - 01.1999
- Daily operations include payroll processing using Paychex software, providing budget management, preparation of all AR/AP, utilizing Quick Books
- Functioned as project manager for technical/ business purposes to develop valuable professional rapport with area dentists, trained/ developed a staff of twelve
- Managed and directed strategy for launch of new product that became #1 in the marketplace 11 months after launch
- Developed and provided marketing, advertising and grew business from twenty two dentists to more than two hundred in less than 2 years
- Successful implementation of product delivery with strong commitment to quality customer service
Regional Revenue Cycle Manager
Excellus Blue Cross/Blue Shield
Rochester, NY
01.1987 - 01.1992
- Responsible for managing multiple facilities for medical practice billing, encompassing the revenue cycle, including ICD 9 and CPT 4 coding procedures
- Identified and implemented modifications to the billing processes to ensure compliance with government and insurance regulatory requirements
- Developed appropriate internal controls over patient accounting/access, registration, prior authorization, and all AR/AP processing
- Created and developed standard operational procedures to ensure consistency across four practice sites
- Implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance
Timeline
Director of Practice Management/HR Consultant
Neponset Valley Oral Surgery
01.2021 - 01.2024
Dental Laboratory Business Co-Owner/Consultant
Dental Designs of Superiority DDS Laboratories
01.1992 - 01.1999
Regional Revenue Cycle Manager
Excellus Blue Cross/Blue Shield
01.1987 - 01.1992