ALYSON KAMBEITZ

· Maintained personnel records and updated internal databases to support document management; Maintained electronic and paper filing systems for easy retrieval of information; Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions; Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

· Answer emails and voicemails; Answer in-coming calls; Provide excellent customer service while on the phone with club members; Manage member contact; Sell wine bottles; Explain and help guests through the process of signing up for the wine club; Assist shipping department; Input new applications/member changes into system; Organize, label, and file all wine club documents; Assist tasting room with wine club procedures

· Set up tasting room for service; Assist guests with questions; Provide excellent customer service while serving guests; Provide quality and educated recommendations for wine tastings based on guest preferences; Sell wine bottles; Explain and help guests through the process of signing up for the wine club; Properly breakdown bar after service; Ensure the tasting room is/stays clean and ready for next day of service

· Keep wine and cheese cases stocked and organized; Handle customer needs; Make educated recommendations based on the customers tastes, wants, and needs; Keep preparation area and tables clean and organized; Follow all health, safety, and food protocols.

· Managed classroom according to sommeliers/professor’s needs; Managed 8,000 bottle wine cellar; Coordinated the preparation of plated food items that paired with the wines being tasted; Handled student/classroom needs - answered emails, and managed clerical work; Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

· Met with owners and staff of Brioche Pastries bi-monthly to properly write and establish policies for the business operations; Worked with internal team to obtain in-depth understanding of products.