Alyson Kimbrell
Spartanburg,SC
Summary
Dedicated and dependable customer service professional with more than 20+ years of experience at Smith Drug Company. Proven success supporting customers, operations, compliance, recalls and logistics while building strong relationships and delivering accurate, timely service. Recognized for adaptability, attention to detail, problem-solving and a strong work ethic.
Overview
2027
2027
years of professional experience
Work History
CSR/Registered Pharmacy Technician
Smith Drug Company
Spartanburg, South Carolina
08.2003 - Current
- Respond to customers inquiries by phone with professionalism and accuracy.
- Process customer orders, including dropship and specialty orders.
- Coordinate with buyer and vendors to verify product availability.
- Research and resolve shipping, order and logistics issues.
- Process bank charges and service fees for accounting department.
Recall Coordinator
Smith Drug Company
- Promptly prepared and distributed drug recall notifications to customers and staff.
- Answered any questions/concerns from customer or staff regarding recalls.
Compliance Clerk
Smith Drug Company
- Processed controlled substance purchase orders using CSOS and Axway.
- Generated DEA monitoring reports including SCORE, TIRF, REMS and iPLEDGE.
- Managed narcotic orders and return authorizations.
- Coordinated returns with Inmar and maintained customer compliance records.
Operations Clerk
Smith Drug Company
- Processed purchase orders and customer returns.
- Picked, packed and shipped orders.
- Performed inventory cycle counts and invoicing support.
Receptionist
Smith Drug Company
- Managed multi-line phone system and greeted visitors.
- Scheduled meetings, handled emails and incoming mail.
Education
Converse College
Spartanburg, SC01-1999
High School Diploma -
Paul M. Dorman High
Spartanburg, SC06-1998
Skills
- Customer Service
- Order management
- Logistics Coordination
- Inventory control
- Team player
- Microsoft Experience
- Communication
- Recall Coordination
Certifications
- Registered Pharmacy Technician (1999-Current)
- Microsoft Office Certified since 2013
Timeline
CSR/Registered Pharmacy Technician
Smith Drug Company
08.2003 - Current
Recall Coordinator
Smith Drug Company
Compliance Clerk
Smith Drug Company
Operations Clerk
Smith Drug Company
Receptionist
Smith Drug Company
Converse College
High School Diploma -
Paul M. Dorman High