Alyson Reichow
Stillwater,MN
Summary
Enthusiastic management professional with demonstrated success leading staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Well rounded with experience in leadership, sales, administration, human resources, operations, and merchandising.
Overview
13
13
years of professional experience
Work History
Women's & Kid's Stylist
Stitch Fix
02.2018 - 12.2020
- Responsible for styling 60+ curated fixes per week paired with one personalized note for each client
- Responsible for staying on top of new fashion trends and making decisions quickly
- Deeply understood the needs of each individual client and selected pieces that will build and maintain relationships.
Retail Store Manager, Level 3
AT&T Mobility
San Diego
10.2013 - 12.2016
- Responsible for leading two Company Owned Retail locations including one Flagship location in San Diego
- Responsible for completion of all administrative duties including scheduling for all store employees, arranging personal travel, team meetings, email management, and expenses
- Drove effective discipline around customer experience, key market initiatives, and employee performance
- Quickly identified operational and sales barriers and created strategic plans to improve metrics
- Daily, weekly, and monthly coaching and documentation of all 25 store employees around key metrics, including 20 union employees
- Responsible for human resources in location including hiring, promoting through development, and separations for all retail sales and support staff
- Recognized across San Diego for exceeding sales targets and visual merchandising within both store locations.
Assistant Store Manager
AT&T Mobility
San Diego
02.2012 - 10.2013
- Responsible for driving sales in multiple store locations across San Diego including wireless sales, B2B sales, and home services sales
- Worked closely with Retail Sales Consultants and Sales Support Representatives to coach and develop while reporting to Retail Store Manager
- Consistent sales floor presence along with manager pop-ins to ensure an excellent customer experience
- Assisted with audit preparation and visual merchandising
- Exceeded monthly store targets leading to a promotion.
Retail Sales Consultant
AT&T Mobility
San Diego
07.2011 - 02.2012
- Responsible for directly selling products and services to customers including wireless sales, B2B sales, and home services sales
- Provided an excellent customer experience at the only Flagship location in San Diego
- Trained new and struggling peers in location
- Successfully assisted with managing the sales floor during manager-on-duty shifts
- Exceeded monthly sales goals leading to a promotion.
Sales Support Representative
AT&T Mobility
San Diego
06.2010 - 07.2011
- Responsible for inventory, paperwork, and audit preparation
- Welcomed customers to the store and ensured a great customer experience
- Customer experience callbacks
- Sales floor visual merchandising with weekly and monthly planogram updates
- Increased customer experience scores by 10%.
Retail Sales Consultant
T-Mobile
09.2009 - 05.2010
- Built lasting relationships while providing excellent customer service
- Obtained a vast knowledge of wireless sales and wireless technology
- Exceeded sales quota monthly.
Sales Support
Fastenal
04.2008 - 09.2009
- Responsible for serving customers including government, commercial, and residential accounts while providing excellent customer service
- Placed orders and had them readily available for large businesses
- Assisted the manager and outside sales representative on a day-to-day business with managing accounts.
Education
Bachelor of Arts - Sociology
California State University, San Marcos
Skills
- Administrative expertise
- Organizing and leading large team meetings, events, and trainings
- Skilled in retail store design and set-up
- Building lasting relationships with clients
- Visual Merchandising
- Analyzing reporting and identifying trends
- Organized and detail-oriented
- Coaching and development of employees
- Inventory Control
- Documentation Expertise
- Strong Multitasking Skills
- Operational expertise
Timeline
Women's & Kid's Stylist
Stitch Fix
02.2018 - 12.2020
Retail Store Manager, Level 3
AT&T Mobility
10.2013 - 12.2016
Assistant Store Manager
AT&T Mobility
02.2012 - 10.2013
Retail Sales Consultant
AT&T Mobility
07.2011 - 02.2012
Sales Support Representative
AT&T Mobility
06.2010 - 07.2011
Retail Sales Consultant
T-Mobile
09.2009 - 05.2010
Sales Support
Fastenal
04.2008 - 09.2009
Bachelor of Arts - Sociology
California State University, San Marcos