Alyson Silva
Westfield,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Big Y Supermarket
05.2022 - Current
- Trained and regularly mentored associates on performance and customer service techniques.
- Conducted interviews with participants to assess eligibility.
- Supervised employees and assessed performances to determine training needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant Customer Service Manager
Big Y Supermarket
05.2021 - 05.2022
- Managed team of cashiers and front end staff members.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Shift Supervisor
Big Y Supermarket
04.2013 - 05.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees
- Assigned employees to specific duties to meet the needs of the store.
Leadership Conference
Big Y Foods
04.2023 - 04.2023
Education
High School Diploma -
Easthampton High School
Easthampton, MA05.2014
Associate of Science - Business Administration
Holyoke Community College
Holyoke, MA05.2016
Bachelor of Science - Business Management
Westfield State University
Westfield, MA05.2018
Skills
- Customer Service
- Time Management
- Scheduling and Coordinating
- Conflict Resolution
- Employee Coaching and Motivation
- Policy Enforcement
Timeline
Leadership Conference
Big Y Foods
04.2023 - 04.2023
Customer Service Manager
Big Y Supermarket
05.2022 - Current
Assistant Customer Service Manager
Big Y Supermarket
05.2021 - 05.2022
Shift Supervisor
Big Y Supermarket
04.2013 - 05.2021
High School Diploma -
Easthampton High School
Associate of Science - Business Administration
Holyoke Community College
Bachelor of Science - Business Management
Westfield State University