Alyssa Agnone
Denver,CO
Summary
A dedicated healthcare professional with a Bachelor of Science in Psychology from Florida State University, specializing in healthcare administration and patient care coordination. Extensive experience in managing patient intake, overseeing administrative operations, and providing direct patient care. Proficient in using EMR systems, coordinating medical schedules, and ensuring compliance with healthcare regulations. Driven by a deep commitment to continuous learning and improvement, recognized for strengths in peer mentorship, relationship building, collaborative communication, and steadfast patient advocacy. Dedication to patient support with a passion for fostering a more compassionate world are at the heart of both personal and professional endeavors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient and Cosmetic Care Coordinator
Alta Vista Dermatology
04.2023 - Current
- Serve as first point of contact for patients, greeting them warmly, assisting with check-in processes, and ensuring comfort.
- Manage scheduling of appointments, coordinating with healthcare providers to ensure optimal use of their time and minimal patient wait times.
- Maintain accurate patient records by updating and organizing patient information in healthcare system, ensuring compliance with privacy regulations.
- Facilitate communication between patients and healthcare providers, clarifying appointment details, treatment plans, and any necessary follow-up actions.
- Handle patient inquiries and concerns with empathy and professionalism, providing information and assistance to enhance their care experience.
- Coordinate with insurance companies to verify coverage, submit claims, and follow up on billing discrepancies to ensure that patient billing is accurate and timely.
Patient Intake Specialist and Case Management
Optimal Home Care
10.2021 - 04.2023
- Spearheaded patient intake process, ensuring meticulous collection, processing, and accurate entry of essential documentation into healthcare management system.
- Led and mentored dynamic team of intake specialists, fostering culture of excellence, efficiency, and empathetic patient care.
- Collaborated closely with network of healthcare providers, case managers, and insurance representatives to ensure seamless patient eligibility verification and formulation of comprehensive care plans.
- Demonstrated in-depth expertise in navigating complex insurance policies, advocating for patient coverage needs, and ensuring compliance with evolving healthcare regulations.
- Innovated and refined intake protocols to enhance operational efficiency and patient satisfaction, while rigorously adhering to industry standards and compliance requirements.
- Resolved escalated patient issues with solution-oriented approach, ensuring all parties received timely and accurate information to facilitate informed healthcare decisions.
- Conducted thorough analyses of existing intake processes, leading strategic initiatives to optimize workflows and improve overall patient admission experience.
- Acted as pivotal liaison among patients, families, healthcare teams, and administrative units, ensuring coordinated effort that enhanced delivery of home healthcare and hospice services.
- Coordinated care and communicated with healthcare professionals, promptly reporting deviations to clinical leadership.
- Managed client admission procedures, including consent, patient rights, arbitration, financial aspects, and scheduling for home health care services.
- Ensured accurate client census and provided regular reports to Director of Operations, upholding high-quality care delivery.
Admissions Specialist
Advent Hospice And Palliative Care
01.2020 - 12.2021
- Provided empathetic end-of-life counseling, guiding and educating families through hospice care process, ensuring supportive and understanding environment.
- Planned and assigned staff and nurses across county to meet specific patient needs, maintaining meticulous admission records, including detailed insurance and diagnosis information, to facilitate precise care delivery.
- Gathered, integrated, completed, and accurately recorded demographic, financial, and clinical information for hospice referrals and admissions, ensuring swift and well-informed process.
- Ensured prompt response in assigning admissions staff, guaranteeing timely admissions and alleviating stress for patients and families.
- Acted as proficient liaison and coordinator with broad network of healthcare providers and community referral sources, ensuring seamless hospice admission process for patients and families.
Medical Assistant
Surgery Center of Volusia
01.2019 - 08.2021
- Delivered comprehensive post-operative care, including IV removal and management of medical devices and equipment, ensuring optimal patient recovery and safety.
- Collaborated with physicians and nursing staff to educate patients and their families about post-surgical care and therapy, enhancing understanding and patient cooperation.
- Served as mentor to newly hired staff, providing training and guidance to support effective integration and performance within clinical team.
- Provided empathetic support and coordination with patients' families during critical times, upholding compassionate approach to patient care.
- Assisted in maintenance and updating of medical billing records and organization of charts, ensuring accurate and efficient clinical documentation.
- Performed thorough inspections of medical instruments, equipment, and operating rooms post-surgery to maintain strict hygiene and sterility standards, safeguarding patient health.
Education
Bachelor of Science in Psychology -
Florida State University
Tallahassee, FL05.2019
Skills
- Proficiency in electronic medical records (EMR), including Epic Systems
- Medical terminology and ICD-10 coding
- Healthcare operations and care coordination
- Medicare and insurance compliance
- HIPAA privacy guidelines adherence
- Basic Life Support (BLS) certification
- Case Management
- Patient care and education
- Relationship building and patient relations
- Training, mentoring, and orienting staff
- Medical and administrative scheduling
- Records management and documentation
- Performance metrics and goal development
Certification
- CNA
- BLS Certification
- CPR Certification
Timeline
Patient and Cosmetic Care Coordinator
Alta Vista Dermatology
04.2023 - Current
Patient Intake Specialist and Case Management
Optimal Home Care
10.2021 - 04.2023
Admissions Specialist
Advent Hospice And Palliative Care
01.2020 - 12.2021
Medical Assistant
Surgery Center of Volusia
01.2019 - 08.2021
Bachelor of Science in Psychology -
Florida State University
- CNA
- BLS Certification
- CPR Certification
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