Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Luis Zepeda

Fontana,CA

Summary

Dedicated and compassionate professional with a strong background in healthcare support and client services. Proven ability to manage detailed documentation, and support individuals through complex processes with empathy and accuracy. Highly adaptable, quick to learn industry regulations, and committed to delivering outstanding service in fast-paced environments. Recognized for exceptional customer service and teamwork, ensuring a positive experience for all participants.

Overview

10
10
years of professional experience

Work History

Activities Assistant

Alta Vista Nursing Center
04.2023 - Current
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
  • Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
  • Led team meetings to brainstorm innovative activity ideas, keeping program dynamic and engaging.

Baker / Catering

Panera Bread
06.2015 - 06.2020
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.

Education

Associate of Science - Baking And Pastries

Art Institute of California-Argosy University
San Bernardino, CA
11-2014

Associate of Science - Culinary Arts

Art Institute of California-Argosy University
San Bernardino, CA
05-2014

Skills

  • Customer service
  • Relationship building
  • Creative planning
  • Documentation skills
  • Senior living experience
  • Documentation and recordkeeping
  • Teamwork and collaboration
  • Administrative leadership
  • Reliability
  • Organizational and Multitasking skills

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Activities Assistant

Alta Vista Nursing Center
04.2023 - Current

Baker / Catering

Panera Bread
06.2015 - 06.2020

Associate of Science - Baking And Pastries

Art Institute of California-Argosy University

Associate of Science - Culinary Arts

Art Institute of California-Argosy University

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