Alyssa A Jones
Grand Prairie,TX
Summary
Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
8
8
years of professional experience
Work History
Operations Manager I
DHL Supply Chain
Dallas, TX
03.2023 - Current
- Orchestrated a transformative shift in organizational communication, fostering a positive environment among unit staff and leadership, resulting in a substantial reduction in miscommunications and missed deadlines.
- Drove the creation, enforcement, and optimization of internal policies, ensuring heightened responsiveness to dynamic demands, and alignment with industry standards.
- Spearheaded strategic process improvements, shaping the organizational culture and optimizing procedures for increased efficiency, contributing significantly to the company's evolution and growth.
- Innovated and implemented processes designed to boost long-term business success and elevate profit levels, demonstrating a forward-thinking approach to operational management.
- Oversaw and led operations staff, ensuring strict compliance with company policies and procedures, while also implementing a comprehensive employee development strategy, including a tailored mentoring program to address specific areas of improvement.
- Streamlined warehouse operations to enhance productivity and reduce processing time.
- Implemented inventory management systems to optimize stock levels and minimize discrepancies.
- Implemented OMS Gates 1 through 4
- Led inventory audits, ensuring accuracy and compliance with company standards.
- Optimized inventory management processes, reducing discrepancies and improving operational efficiency.
- Led continuous improvement initiatives to enhance operational efficiency across multiple logistics facilities.
Operations Supervisor
DHL Supply Chain
Nike and Zebra
10.2021 - 03.2023
- Elevated taskers in both Outbound and Inbound Procedures, implementing streamlined processes for heightened efficiency and productivity.
- Developed comprehensive development plans for taskers, fostering individual growth and skill enhancement within the team.
- Oversaw the creation of accurate Outbound shipments, ensuring strict adherence to quality standards.
- Conducted a thorough analysis of existing Quality Assurance processes, driving optimization initiatives to enhance overall operational efficiency.
- Successfully managed the site's Business Metrics within Logics, utilizing data-driven insights to inform strategic decision-making and ensure continuous improvement.
Administrative Assistant I
DHL Supply Chain
Worth, Suwanee, TX, GA
09.2018 - 10.2021
- Spearheaded the creation and management of a 2.9-million-dollar site budget, showcasing financial acumen and responsibility.
- Managed financial reconciliation through Blackline and Oracle, ensuring precision and compliance with financial protocols.
- Organized and facilitated productive daily, weekly, and quarterly meetings with customers and leadership, fostering discussions on continuous improvements and production planning.
- Led a team of 1 office staff and 11 operations staff, ensuring top performance through coaching and training initiatives.
- Implemented and maintained compliance protocols, performing daily LMS audits and championing Site LMS, Smart Ops, Safety, and Seelt, showcasing commitment to quality and safety standards.
Education
MBA - Business Administration
Purdue University Global
12-2026
Bachelor of Science - Business Administration
Purdue University Global
03.2025
Skills
- Strategic Operations Management: Proven ability to oversee complex operations, aligning team efforts with company goals for enhanced productivity and efficiency
- Leadership and Team Building: Skilled in leading diverse teams, fostering an environment conducive to growth, collaboration, and high performance
- Process Improvement: Adept at identifying areas for improvement and spearheading initiatives that refine operational processes and drive organizational evolution
- Financial Oversight: Demonstrates financial acumen in managing substantial budgets, with a meticulous approach to financial reconciliation and compliance
- Data Analysis and Decision Making: Utilizes data-driven insights to guide strategic planning and decision-making, ensuring measurable outcomes and continuous improvement
- Cross-Functional Communication: Excels in facilitating communication across various departments, promoting synergy and a unified approach to achieving business objectives
- Supply Chain Expertise: Comprehensive understanding of supply chain logistics, from procurement to distribution, ensuring seamless operations
- Employee Development: Committed to staff development, implementing training and mentoring programs tailored to individual and organizational needs
- Customer and Stakeholder Relations: Cultivates strong relationships with clients and stakeholders, ensuring satisfaction and fostering long-term partnerships
- Accounting and finance reporting
- Warehouse management systems
Timeline
Operations Manager I
DHL Supply Chain
03.2023 - Current
Operations Supervisor
DHL Supply Chain
10.2021 - 03.2023
Administrative Assistant I
DHL Supply Chain
09.2018 - 10.2021
MBA - Business Administration
Purdue University Global
Bachelor of Science - Business Administration
Purdue University Global