Alyssa Albanese
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Ascension Medical Group- All Saints
Racine
11.2023 - Current
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Organized patient charts before each day's clinic sessions began.
- Prepared treatment rooms for patient examinations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Processed orders for medical supplies and lab equipment ( such as oxygen orders, nebulizer orders, and sleep machine orders).
- Documented notes during patient visits ( Results, Six Minute Walk tests, COPD/Asthma sheets).
- Educated patients about medications, procedures and physician's instructions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed EKGs, 6-minute walks, nebulizer treatments, inhaler demonstrations, and oxygen demonstrations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
Shift Lead/Employee Training Coordinator
Texas Roadhouse
Racine
08.2019 - 08.2022
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Conducted regular inventory checks to maintain accurate stock levels.
- Identified opportunities for operational improvements and communicated them to management.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Designed and implemented comprehensive training programs to meet organizational needs.
- Acted as a liaison between employees and management to communicate training needs and outcomes.
- Ensured that all necessary equipment was available prior to a session commencing.
Education
Certification -
Protrain Medical Assistant Program
08-2024
Certificate - Nursing Assistant
Gateway Technical College
Kenosha, WI06-2022
High School Diploma -
Ronald Reagan High School
Milwaukee, WI06-2018
Skills
- Medical office administration
- Emergency response preparedness
- CPR
- Medical records management
- Chronic disease management
- Respiratory therapy functions
- Compassionate
- Medical transcription
- Vital sign monitors
- Immunization administration
- Prescription refills
Timeline
Medical Assistant
Ascension Medical Group- All Saints
11.2023 - Current
Shift Lead/Employee Training Coordinator
Texas Roadhouse
08.2019 - 08.2022
Certification -
Protrain Medical Assistant Program
Certificate - Nursing Assistant
Gateway Technical College
High School Diploma -
Ronald Reagan High School
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