Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Alberti

Monroe,NJ

Summary

Dedicated and hardworking individual with experience leading and supporting teams in a fast-paced environment. Excels in building positive relationships with coworkers and providing strong customer service.

Overview

5
5
years of professional experience

Work History

Shift Leader

Magnifico's Ice Cream
East Brunswick, NJ
05.2023 - Current
  • Trained and mentored new team members on best practices and customer service standards..
  • Oversaw daily cash handling procedures, maintaining accurate records and closed out business sales at end of shift.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Senior Counselor

Ivy League Day Camp
Manalapan, NJ
06.2021 - 08.2022
  • Responsible for supervising group of campers
  • Mentored junior counselors and counselors in training, enhancing team dynamics and improving overall camp experience for campers.
  • Acted as a positive role model, demonstrating a balance of strong leadership skills and creating a fun environment for campers.

Education

Bachelor of Arts - Criminology

West Virginia University
Morgantown, WV
05.2029

High School Diploma -

Monroe Township High School
Monroe Township, NJ
06.2025

Skills

  • Problem-solving
  • Customer service focus
  • Team supervision
  • Strong communication skills
  • Teamwork and collaboration
  • Computer literate

Timeline

Shift Leader

Magnifico's Ice Cream
05.2023 - Current

Senior Counselor

Ivy League Day Camp
06.2021 - 08.2022

Bachelor of Arts - Criminology

West Virginia University

High School Diploma -

Monroe Township High School