Dedicated and hardworking individual with experience leading and supporting teams in a fast-paced environment. Excels in building positive relationships with coworkers and providing strong customer service.
Overview
5
5
years of professional experience
Work History
Shift Leader
Magnifico's Ice Cream
East Brunswick, NJ
05.2023 - Current
Trained and mentored new team members on best practices and customer service standards..
Oversaw daily cash handling procedures, maintaining accurate records and closed out business sales at end of shift.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Senior Counselor
Ivy League Day Camp
Manalapan, NJ
06.2021 - 08.2022
Responsible for supervising group of campers
Mentored junior counselors and counselors in training, enhancing team dynamics and improving overall camp experience for campers.
Acted as a positive role model, demonstrating a balance of strong leadership skills and creating a fun environment for campers.