Alyssa Allen
Las Vegas,NV
Summary
Polite and professional independent contractor with ten years of experience in customer service and sales, seeking a career change. Strong administrative skills, ability to multitask, and excellent organizational skills. Solid history of surpassing productivity and quality targets in high-volume settings.
Overview
11
11
years of professional experience
Work History
Call Center Representative
AT&T
01.2012 - 10.2012
- Answered incoming customer calls and provided exceptional customer service in high-volume call center environment
- Assisted customers with their inquiries, resolved issues and documented interactions in customer management system
- Achieved high customer satisfaction rating by resolving customer complaints in a timely and efficient manner
- Collaborated with team members to improve customer service processes, resulting in increased productivity and improved quality of service
- Responded proactively and positively to rapid change.
Independent Contractor/Entertainer
Spearmint Rhino
11.2014 - 10.2022
- Maintained strict adherence to club policies and protocols
- Provided exceptional customer service and sales to diverse clientele
- Collaborated with a team of dancers and management to ensure successful performance
- Maintained physical fitness
- Cash handling and tip sharing
- Drove engagement and promoted company brand
- Studied and practiced new trends in industry
Education
High School Diploma -
Legal Secretary Certification -
06.2023
Skills
- Customer Service
- Attention to Detail
- Verbal and Written Communication
- Microsoft Office Suite
- Multitasking and Organization
- Critical Thinking
- Typing Proficiency 70 wpm
- Customer Service
- Conflict Resolution
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
Timeline
Independent Contractor/Entertainer - Spearmint Rhino
11.2014 - 10.2022
Call Center Representative - AT&T
01.2012 - 10.2012
Groveport Madison High School - High School Diploma,
University of Arizona - Legal Secretary Certification ,
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