Alyssa Alvarez
Mission
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments Always wanting to be and do my best in the work field.
Overview
7
7
years of professional experience
Work History
Wire Transfer Specialist
Lone Star National Bank
03.2023 - Current
- Processed wire transfer requests with high accuracy and compliance to regulatory standards.
- Collaborated with cross-functional teams to resolve transaction discrepancies efficiently.
- Utilized advanced banking software to manage and track wire transfers effectively.
- Monitored daily transactions to ensure timely execution and minimize errors.
- Prevented potential losses by identifying and taking appropriate action to stop wire transfer requests that violated established policies or regulatory guidelines.
- Assisted customers with inquiries regarding wire transfers status or process-related questions successfully resolving their concerns while adhering to confidentiality standards.
- Maintained detailed records of all wire transfer activities in accordance with regulatory requirements, ensuring easy access for audits or inquiries.
Mobile Customer Service Representative
Charter Communications
11.2022 - 02.2023
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Claims Representative
Kemper
02.2022 - 08.2022
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Verified details with policyholders and requested additional information.
- Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Alarm Dispatcher
Superior Alarms Central Station
07.2018 - 01.2022
- Reported security breaches to police or fire departments or other municipal agencies when facility required intervention to protect worker safety.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
- Problem Solve with customers experiencing any issues with their alarm system
- Daily report and emailing as supervisor
Education
High School Diploma - undefined
Sharyland High School
05.2017
Skills
- Simultaneous screen monitoring
- Report writing
- Work ethic
- Multitasking
- Friendly, positive attitude
Timeline
Wire Transfer Specialist
Lone Star National Bank
03.2023 - Current
Mobile Customer Service Representative
Charter Communications
11.2022 - 02.2023
Claims Representative
Kemper
02.2022 - 08.2022
Alarm Dispatcher
Superior Alarms Central Station
07.2018 - 01.2022
High School Diploma - undefined
Sharyland High School
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