Alyssa Amie
Chalmette,LA
Summary
Energetic server with background in high-volume restaurant and bar environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
18
18
years of professional experience
Work History
Server
Keith’s Seafood
Chalmette, Louisiana
12.2024 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Up-selling
- Provided entertainment to enhance their experience.
Owner
Best Taxi and Transportation LLC
Chalmette, Louisiana
03.2020 - 10.2024
- Created marketing campaigns to attract new customers.
- Implemented campaigns and promotions to help with developing goods and services.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored performance of personnel against goals set forth by the company.
- Delegated work to staff, setting priorities and goals.
- Provided direction and guidance to employees.
- Monitored progress by establishing plans, budgets and measuring results.
Dispatcher
Arabi Delivery
Chalmette
02.2015 - 03.2020
- Maintained logs of all incoming calls and assigned tasks.
- Verified driver credentials prior to assigning them a route or task.
- Documented services performed, operations information, and dispatch details in system.
Bar Manager
Bella’s
Arabi, Louisiana
04.2012 - 08.2014
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Bartender
Famous Door
New Orleans, Louisiana
01.2007 - 02.2012
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Upsold customers from shelf to premium brands to help boost sales.
- Greeted guests with friendliness and professionalism.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Assisted in setting up the bar for service shift.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Poured wine, beer and cocktails for patrons.
Education
Associate of Arts - Culinary Arts
Capital Area Community College
Sorrento, LA04-2012
Skills
- Team member support
- Exceptional customer service
- Server training
- Hospitality service expertise
- Food spoilage prevention
- Highly social and interactive with customers
- Responsible beverage service
- Strong work ethic
- Item promotion
- Effective customer upselling
- Food safety oversight
- Sales expertise
- Food sales and promotion
- Food and beverage pairings
- High volume dining
- Point of sale (POS) system operations
- Specials promotion
- Front-of-house display creation
- Inventory management
Timeline
Server
Keith’s Seafood
12.2024 - Current
Owner
Best Taxi and Transportation LLC
03.2020 - 10.2024
Dispatcher
Arabi Delivery
02.2015 - 03.2020
Bar Manager
Bella’s
04.2012 - 08.2014
Bartender
Famous Door
01.2007 - 02.2012
Associate of Arts - Culinary Arts
Capital Area Community College