Alyssa Anderson
Fitchburg
Summary
Compassionate and experienced Residential Counselor with long-term experience supporting individuals within a structured home environment. Known for maintaining consistency, guiding staff, and creating a supportive and safe space for residents. Strong background in daily living support, communication, and assisting agency staff with house routines. Seeking a House Manager role to continue providing leadership, stability, and high-quality residential care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Counselor
Open Sky Community Services
Worcester County, MA
06.2018 - Current
- Provide direct support and supervision to residents within a structured home environment.
- Assist with activities of daily living including appointments, personal care, and community involvement.
- Maintain documentation and follow individualized support plans.
- Support medication routines and structured daily schedules.
- Assist agency and new staff by explaining house routines, expectations, and resident supports.
- Act as a knowledgeable resource to help maintain consistency and smooth daily operations.
- Communicate with team members and supervisors to ensure continuity of care and a positive environment.
Customer Service Associate
Parker House of Pizza
Gardner, MA
07.2014 - 06.2018
- Delivered strong customer service in a fast-paced environment.
- Managed orders, handled transactions, and resolved customer concerns professionally.
- Maintained a clean and organized workspace while supporting team operations.
- Developed strong communication, multitasking, and teamwork skills.
Education
High School Diploma -
Skills
- Residential Care & Support
- Personal Care Assistance
- Staff Guidance
- Behavioral Support
- Documentation & Reporting
- Safety Awareness
- Team Collaboration
- Customer Service
Certification
- CPR / First Aid
- MAP Certification
- CPI or Behavioral Training
Timeline
Residential Counselor
Open Sky Community Services
06.2018 - Current
Customer Service Associate
Parker House of Pizza
07.2014 - 06.2018