Alyssa Arterburn
Centerville,TN
Summary
Extremely motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel
02.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
No Degree - Practical Nursing
Hickman Countysr High School
Centerville, TN05.2024
Skills
- Supply Restocking
- Beverage Preparation
- Daily Specials Memorization
- Order Delivery Practices
- Guest Engagement
- Quality Control
- Performance Improvement
- Hospitality Service Expertise
- Team Collaboration
- Exceptional Customer Service
- Positive Attitude
- Computer Literacy
- Conflict Resolution
- Organizational Skills
Affiliations
- Member of HOSA
Certification
I'm in the NHA MA program and I do clinicals during school hours and will be taking CCMA test in April
Timeline
Server
Cracker Barrel
02.2022 - Current
No Degree - Practical Nursing
Hickman Countysr High School