Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Alyssa Baker

Burlington,MA

Summary

Customer-focused professional with experience in coordinating guest services and enhancing overall guest satisfaction. Possess strong skills in communication, organization, problem-solving, and hospitality management. Has contributed significantly to improving operational efficiency and boosting customer retention rates in previous roles.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2
2
years of professional experience

Work History

Guest Coordinator (GES)

VIO MED SPA
01.2025 - Current
  • Delegated tasks and ensured effective store operations.
  • Provided training and development to new team members.
  • Established relationships with clients, enhancing customer satisfaction.
  • Target Revenue increasing sales.
  • Implemented upselling and boosting sales.
  • Managed stock levels, organized inventory, and product ordering.
  • Planned promotional sales.
  • Handled finance records and budgeting.
  • Coordinated with store manager and team members effectively.

Guest Coordinator Lead

MiniLuxe Nail Salon
07.2023 - 01.2025
  • Served as a welcoming first point of contact for a high-end nail salon.
  • Scheduled all appointments and worked with technicians to ensure schedules were flowing accordingly.
  • Maintained a clean and inviting nail salon for clients.
  • Maintained organizational financial records for clients and receipts.
  • Handled all inquiries about the Salon and service offers about our salon.
  • Developed and maintained a positive relationship with clients to ensure a high rate of return.
  • Ensured smooth salon operations.
  • Resolved client concerns with professionalism.
  • Assisted with check-ins, check-outs, and follow up services.
  • Scheduled and coordinated appointments to maximize efficiency and minimize wait times.

Intern Correctional Facility

Middlesex Sheriff's Department
09.2024 - 12.2024
  • Assisted with Case workers checking in on inmates.
  • Training and observing paper work and how the PACT program operates.
  • Learning and understanding how the correctional facility works.
  • Observed meetings held with inmates and the Captain.
  • Helped understand mental health programs and how they are important for inmates.

Paid Internship

Lowell Police Department
01.2024 - 05.2024
  • Helped assisted civilians with concerns.
  • Worked in precinct to provide aid if needed.
  • Called for support in needed, with assisting in orders, and concerns.
  • Worked front desk to oversee how officers handle civilians coming in.
  • Watched and oversaw bail commissioner.
  • Assisted in developing strategies for addressing community safety concerns
  • Observed routine patrol operations with officers in order to gain experience and understanding of police procedures.

Education

High School Diploma -

Lynn Classical High School

Associates Degree - undefined

Middlesex Community College
01.2025

Skills

  • Verbal communication
  • Multitasking
  • Excellent interpersonal skills
  • Public Speaking
  • Excellent Phone Etiquette
  • Superb oral and written communication skills
  • Problem Solving
  • Active Listening
  • Conflict Resolution
  • Excellent with children
  • Time management
  • Leadership and team coordination
  • Team Building
  • Attention to detail
  • Calm under pressure
  • Relationship building

Accomplishments

    Awards: Scholarship Tamar A. Bucci

Languages

English
Native or Bilingual

Timeline

Guest Coordinator (GES)

VIO MED SPA
01.2025 - Current

Intern Correctional Facility

Middlesex Sheriff's Department
09.2024 - 12.2024

Paid Internship

Lowell Police Department
01.2024 - 05.2024

Guest Coordinator Lead

MiniLuxe Nail Salon
07.2023 - 01.2025

Associates Degree - undefined

Middlesex Community College

High School Diploma -

Lynn Classical High School

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