Alyssa Banks
Macon,GA
Summary
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure.
Overview
1
1
year of professional experience
Work History
Call Center Representative
CGR Credit Union
06.2024 - Current
- Managed inbound calls, ensuring timely responses to all member requests.
- Educated members on credit union products and services to enhance member satisfaction.
- Assisted Support Services Dept with submitting member information to Social Security Administration.
- Managed high call volumes while providing exceptional member support and professional .
- Reviewed new account documents for accuracy.
- Scanned documents into the system for all of Member Services and Collections Department.
Education
Elementary Education
Georgia Southern University
Statesboro, GA05-2028
High School Diploma -
Howard High School
Macon, GA05-2024
Skills
- Member service
- Problem-solving skills
- Strong verbal and written communication
- Interpersonal skills
- Excellent time management skills
Timeline
Call Center Representative
CGR Credit Union
06.2024 - Current
Elementary Education
Georgia Southern University
High School Diploma -
Howard High School
Similar Profiles
Angela OlsenAngela Olsen
Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)
Briana DameBriana Dame
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union
Jan SylvesterJan Sylvester
Senior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union LtdSenior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union Ltd
Laneisha DouglasLaneisha Douglas
Assistant Manager at Circle K Gas StationAssistant Manager at Circle K Gas Station
Kevin LambdinKevin Lambdin
Trucker Driver/Moffett Lift Operator at Griffin Lumber And HardwareTrucker Driver/Moffett Lift Operator at Griffin Lumber And Hardware