Alyssa Banks
Macon,GA
Summary
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure.
Overview
1
1
year of professional experience
Work History
Call Center Representative
CGR Credit Union
06.2024 - Current
- Managed inbound calls, ensuring timely responses to all member requests.
- Educated members on credit union products and services to enhance member satisfaction.
- Assisted Support Services Dept with submitting member information to Social Security Administration.
- Managed high call volumes while providing exceptional member support and professional .
- Reviewed new account documents for accuracy.
- Scanned documents into the system for all of Member Services and Collections Department.
Education
Elementary Education
Georgia Southern University
Statesboro, GA05-2028
High School Diploma -
Howard High School
Macon, GA05-2024
Skills
- Member service
- Problem-solving skills
- Strong verbal and written communication
- Interpersonal skills
- Excellent time management skills
Timeline
Call Center Representative
CGR Credit Union
06.2024 - Current
Elementary Education
Georgia Southern University
High School Diploma -
Howard High School