MARK ANGUIANO
MEDFORD,Oregon
Summary
Experienced professional possesses an extensive knowledge of banking operations and procedures to successfully assist customers with their banking needs. Excellent communication and problem-solving skills, as well as an unwavering commitment to providing superior customer service. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Call Center Representative
La Clinica
08.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
Member Service Representative
Rogue Credit Union
02.2022 - 07.2023
- Handled sensitive and confidential information with discretion to maintain department security
- Processed member applications, updated accounts, and maintained records
- Offered best-in-class service to members through prompt, courteous, and professional interactions
- Developed relationships with members to build loyalty and trust.
Teller
Rogue Credit Union
05.2021 - 02.2022
- Greeted customers with professionalism and friendly and courteous demeanor
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Guided customers in selecting appropriate financial products for individual needs
- Assisted with training of new team members
- Cross-sold bank products and services to customers.
Cook
Las Palmas Mexican Restaurant
06.2018 - 03.2021
- Cooked food according to recipes set by establishment
- Stored and rotated food products properly, maintaining freshness
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
- Stocked and maintained sufficient levels of products to drive smooth food service
- Demonstrated ability to work quickly and accurately in high-pressure environments.
Education
High School Diploma -
South Medford High School
06.2019
Skills
- Industrial Processes
- Appointment Scheduling and Confirmation
- Customer Support
- External Audits
- Member Relations
- Customer Standards Compliance
- Customer Service
- Data Entry
- Problem-solving skills
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
La Clinica
08.2023 - Current
Member Service Representative
Rogue Credit Union
02.2022 - 07.2023
Teller
Rogue Credit Union
05.2021 - 02.2022
Cook
Las Palmas Mexican Restaurant
06.2018 - 03.2021
High School Diploma -
South Medford High School