Alyssa Bazinau
Kinross,MI
Summary
Industrious Funeral Assistant with extensive customer service experience and good community relations skills. Strong foundation of industry knowledge learned over three years in mortuary roles. Known for compassionate yet efficient work.
Overview
14
14
years of professional experience
Work History
Funeral Assistant
Galer Funeral Homes
09.2020 - Current
- Consult with families of the deceased to arrange funeral details; Direct and supervise the work of other staff; Sell funeral services, products, or merchandise to clients; Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws; Negotiate contracts for prearranged funeral services; Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters; Set marketing, sales, and other financial goals; Complete and maintain records such as state-required documents, tracking documents, or product inventories; ability to stay level headed during high-stress environments
EKG Technician
War Memorial Hospital
09.2019 - 09.2020
- Perform EKG tests for outpatients and emergency visits
- Monitored patient activity during stress test to record data.
- BLS certified, have experience with emotionally driven patients and family
- Have had to navigate difficult situations (hospital patients, loss of life, etc.)
- Educated patients on testing and preparation steps prior to procedure.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
Care Aide
The Brook
10.2017 - 01.2018
- Dressing, bathing and assisting residents with everyday activities in an assisted living facility.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and assisted residents through individual service plans.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Assistant Manager
Wendys Restaurant
07.2012 - 04.2015
- Responsible for employee hiring, employee orientation, and scheduling
- Directing daily assignments to maximize productivity while providing excellent customer service
- Enforcing health standards.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- .
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Office Manager Assistant
Arbor Ridge Maintenance
01.2010 - 07.2012
- Answering customer phone calls, scheduling services and ordering supplies, maintaining and recording inventory.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Education
Associate of Applied Science - Mortuary Science
Des Moines Area Community College
Ankeny, IA05.2025
General Studies -
Bay Mills Community College
Bay Mills, MI05.2018
Skills
- Microsoft office
- QuickBooks
- Invoice Processing
- Contract Preparation
- Funeral Planning
- Inventory Management
- Remains Preparation
- Mortuary Operations
- Knowledge of TMS, Batesville, FuneralOne
- Customer Service
- Data Entry
- Contract Negotiation
Additional Information
Compassionate and dedicated Funeral Assistant with a proven track record of providing exceptional support during sensitive and challenging times. Possesses a strong ability to handle stress with grace, maintain impeccable organizational skills, and remain self-motivated in all situations. Seeking an opportunity to contribute expertise in assisting bereaved families and ensuring seamless funeral service operations.
Timeline
Funeral Assistant
Galer Funeral Homes
09.2020 - Current
EKG Technician
War Memorial Hospital
09.2019 - 09.2020
Care Aide
The Brook
10.2017 - 01.2018
Assistant Manager
Wendys Restaurant
07.2012 - 04.2015
Office Manager Assistant
Arbor Ridge Maintenance
01.2010 - 07.2012
Associate of Applied Science - Mortuary Science
Des Moines Area Community College
General Studies -
Bay Mills Community College
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