Phillip Wilburn
Guntown,USA
Summary
I bring experience in administrative support, customer service, and operations within both publishing and funeral service environments. My background includes managing sensitive information, supporting sales and client needs, and assisting with time-critical operations while maintaining professionalism and discretion. I am now seeking to advance my career by taking on greater responsibility and continuing to expand my skills in a stable, service-focused role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Funeral Assistant
Pegues Funeral Directors
Tupelo, MS
02.2023 - 01.2026
- Assisted funeral director in all aspects of funeral services, including preparation and setup of viewing rooms, chapels, and reception areas
- Provided compassionate support to bereaved families during visitations, offering condolences and assistance as needed
- Managed logistics for transportation of deceased individuals, ensuring timely arrival at the designated location
- Maintained cleanliness and organization of funeral home facilities before, during, and after services
- Assisted in the coordination of processions from the funeral home to the cemetery or crematorium
- Ensured proper handling and care of deceased individuals throughout their time at the funeral home premises
- Worked collaboratively in a fast-paced, on-call environment
- Exhibited attention to detail and reliability in time-sensitive situations
Advertising Sales & Operations Assistant
Daily Journal
Tupelo, MS
11.2017 - 01.2023
- Managed classified and obituary advertising from intake through publication
- Assisted customers with ad placement, pricing, and deadlines
- Supported advertising sales through order processing, billing, and account coordination
- Maintained accurate records while handling sensitive content with discretion
Internet Sales Agent
Scruggs Farm Lawn and Garden
Saltillo, MS
03.2011 - 10.2017
- Managed online sales inquiries, providing exceptional customer service and product knowledge.
- Developed and maintained relationships with customers through effective follow-up communication strategies.
- Collaborated with marketing team to optimize digital advertising campaigns for increased lead generation.
- Analyzed customer feedback to identify trends and improve service quality and product offerings.
- Streamlined order processing procedures, enhancing efficiency in handling online transactions.
- Enhanced the online customer experience by continuously updating website content with accurate product information, engaging visuals, and improved navigation features.
Education
High school diploma -
Faith Christian High School
Tupelo, MS05.2004
Skills
- Microsoft Office
- Typing
- Administrative experience
- Customer service
- Microsoft PowerPoint
- Office administration
- Sales and marketing
- Sales
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
Certification
- Cremation Operator
- November 2022 to November 2026
- Received certification in crematory operations
Timeline
Funeral Assistant
Pegues Funeral Directors
02.2023 - 01.2026
Advertising Sales & Operations Assistant
Daily Journal
11.2017 - 01.2023
Internet Sales Agent
Scruggs Farm Lawn and Garden
03.2011 - 10.2017
High school diploma -
Faith Christian High School