Amanda Robeau
Norco,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level apprentice funeral director position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Funeral Assistant
Jacob Schoen & Son Funeral Home
03.2022 - Current
- Cared for the deceased in a respectful manner while performing a variety of tasks which included: transfers, lifting of deceased human remains, dressing and casketing; coordinating and assisting with funeral service and visitation, delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families and setting of chairs and the removal, proper care and storage of these items
- Drive hearse or family in the funeral cortege
- Make sure the funeral runs smoothly.
Patient Access Representative III
nThrive, Inc
02.2017 - 02.2022
- Interviewed patients in person or by phone to obtain all required information for hospital records and billing systems
- Registered or Pre-registered all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures
- Obtained patient and/or responsible party signatures on registration and issued required information to patients/responsible party concerning Advanced Directives, Privacy, Medicare and required other compliance or consent forms
- Verified insurance coverage and obtained authorization for all services requiring pre-certification
- Prepared charts and paperwork for patient visits
- Placed identification wristband on patient and always followed hospital patient safety procedures for patient identification
- Performed clerical functions as needed, including answering phones, taking messages, chart processing, filing, faxing, etc
- Assisted patients with questions regarding hospital bills including taking payments at any registration location
- Screened patient for Medicaid, Affordable care Act or hospital sponsored financial program and provided appropriate documentation and referral
- Provided bedside financial counseling and cash collection support by telephone for patient balances after discharge.
Patient Access Representative III / Medical Assistant
East Jefferson Internal Medicine
11.2010 - 08.2016
- Interviewed patients in person or by phone to obtain all required information for appointment, records, and billing systems
- Obtained patient and/or responsible party signatures on registration and issued required information to patients/responsible party concerning Advanced Directives, Privacy, Medicare and required other compliance or consent forms
- Collected co-payments
- Screened patients for the reason they came in for an appointment
- Retrieved test results for the physician
- Measured and recorded the patient's vital signs
- Obtained blood samples and sent them into the lab
- Cleaned patient exam rooms
- Answered phone calls from patients and took messages for the physician
- Called in prescriptions for patients
- Gave injections to patients
- Got authorization from the patient's insurance company for tests that the patient needed
- Scheduled test appointments for the patient
- Provided physician support services that ensure that the healthcare facility ran smoothly.
Patient Access Representative III
East Jefferson General Hospital
08.2016 - 02.2017
- Interviewed patients in person or by phone to obtain all required information for hospital records and billing systems
- Registered or Pre-registered all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures
- Obtained patient and/or responsible party signatures on registration and issued required information to patients/responsible party concerning Advanced Directives, Privacy, Medicare and required other compliance or consent forms
- Verified insurance coverage and obtained authorization for all services requiring pre-certification
- Prepared charts and paperwork for patient visits
- Placed identification wristband on patient and always followed hospital patient safety procedures for patient identification
- Performed clerical functions as needed, including answering phones, taking messages, chart processing, filing, faxing, etc
- Assisted patients with questions regarding hospital bills including taking payments at any registration location
- Put patient in the correct bed on the correct floor of the hospital
- Released deceased patients to the funeral home
- Admitted labor and delivery patients and put them in surgi net
- Screened patient for Medicaid, Affordable care Act or hospital sponsored financial program and provided appropriate documentation and referral
- Provided bedside financial counseling and cash collection support by telephone for patient balances after discharge.
Apprentice Funeral Director
Treasures Of Life Funeral Home
Gramercy, LA
08.2023 - Current
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Secured Number positive customer testimonials by delivering superb client service.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Communicated with insurance companies to secure death benefits for payment of services.
- Removal’s and also assisted in the prep-room.
- Helped with cosmetics and dressing the decedent.
- Assisted with directing funeral Services.
Education
Funeral Services Program -
Delgado Community College
New Orleans, Louisiana05.2022
Medical Assisting Diploma -
Remington College
New Orleans, Louisiana07.2004
Destrehan High School
Destrehan, LA05.2003
Skills
- Assisted in setting up for funeral services at the funeral home (1 year)
- Ability to work with different ethnic and religious groups (1 year)
- Followed additional directions as indicated (10 years)
- Detail-oriented (10 years)
- OSHA regulations (10 years)
- Microsoft Programs (10 years)
- Typing Skills (10 years)
- Filing (10 years)
- Excellent Phone Skills (10 years)
- Appointment Scheduling (6 years)
- Medisoft (8 years)
- Office Hours (4 years)
- Cerner (10 years)
- Centrix (10 years)
- Tele-Tracking (6 Years)
- Power Chart (10 years)
- Epic (6 months)
- ASD (1 year)
- CFSS (1 year)
- Patient Assessment Skills (10 years)
- Basic Lab Procedures (5 years)
- Drug Administration (10 years)
- Aseptic Technique (10 years)
- Venipuncture Skills (10 years)
- Medical Office experience
- HIPAA
- Medical Records
- Vital Records
- Sterile processing
- Insurance verification
- Inventory
- Grief counseling
- Crematory Operator
- Gather (some knowledge)
Certification
- Retort Operator Licenses
- Medical Assistant
- BLS
- Belongs to The National Society of Leadership and Success
Timeline
Apprentice Funeral Director
Treasures Of Life Funeral Home
08.2023 - Current
Funeral Assistant
Jacob Schoen & Son Funeral Home
03.2022 - Current
Patient Access Representative III
nThrive, Inc
02.2017 - 02.2022
Patient Access Representative III
East Jefferson General Hospital
08.2016 - 02.2017
Patient Access Representative III / Medical Assistant
East Jefferson Internal Medicine
11.2010 - 08.2016
Funeral Services Program -
Delgado Community College
Medical Assisting Diploma -
Remington College
Destrehan High School