Summary
Overview
Work History
Education
Skills
COMMUNICATION
LEADERSHIP
Languages
Timeline
Generic

ALYSSA BEATO

Kissimmee,FL

Summary

Dedicated patient advocate with a passion for improving healthcare access and quality for underserved communities. Highly organized and detail-oriented worker, with a drive to exceed expectations. Current student looking to join the workforce to gain real-world experience. Dependable and reliable, ready to learn and grow with your company.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

AdventHealth
09.2023 - Current
  • Maintained organized front desk area, ensuring a welcoming environment for visitors.
  • Trained new staff on front desk procedures and customer interaction protocols.
  • Implemented improved check-in procedures, reducing wait times for clients during peak hours.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Developed strong working relationships with team members, fostering a positive work environment.

Customer Services Representative

Pizza Hut
04.2021 - 10.2023
  • Adhered to established safety procedures when handling food items, kitchen equipment, and other materials.
  • Efficiently operated cash register to accurately record sales transactions while providing exceptional customer service.
  • Demonstrated knowledge of menu offerings including ingredients and preparation methods.
  • Trained new employees regarding company policies and food preparation procedures.
  • Developed strong working relationships with fellow team members and supervisors through effective communication and collaboration.
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Trained new team members on operational procedures and customer interaction standards.

Patient Liaison

Florida Retina Institute
05.2022 - 07.2023
  • Assisted in maintaining patient records and documents according to HIPPA regulations.
  • Collaborated closely with other departments within the company to ensure that all patient needs were met promptly and efficiently.
  • Actively participate in monthly staff meetings to discuss current trends in customer service delivery methods.
  • Helped during peak hours when call volume was high ensuring all calls were answered promptly and professionally.
  • Utilized problem-solving skills to resolve conflicts between patients and staff members while displaying empathy and compassion.
  • Coordinated appointments and follow-ups, ensuring patient needs were met efficiently.
  • Mentored new staff in best practices for patient engagement and support strategies.

Education

High School Diploma -

Gateway High School
Kissimmee, FL
05.2022

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Verbal and written communication
  • Oral and writing communication
  • Hospitality services
  • Work prioritization
  • Decision-making

COMMUNICATION

Effectively communicate with patients and referring doctor’s office

LEADERSHIP

Volunteered with my community each year at the Suicide Prevention Walk

Languages

Spanish
Limited Working
English
Full Professional

Timeline

Front Desk Receptionist

AdventHealth
09.2023 - Current

Patient Liaison

Florida Retina Institute
05.2022 - 07.2023

Customer Services Representative

Pizza Hut
04.2021 - 10.2023

High School Diploma -

Gateway High School

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