Alyssa Berendt
Marquette,MI
Summary
Customer-facing professional with experience communicating clearly, supporting customers, and handling transactions in fast-paced environments. Known for organized service, problem-solving, and adapting quickly to new responsibilities. Brings strong customer engagement, communication, and time management skills developed across retail, restaurant, and shipping settings.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
The UPS Store
06.2025 - Current
- Communicated clearly and professionally while managing customer service, shipping logistics, and transaction accuracy.
- Assisted customers with shipping, packing, printing, and mailbox services at The UPS Store.
- Processed shipments using UPS shipping software and point-of-sale systems.
- Prepared packages with proper materials, labels, and carrier requirements.
Waitress and Hostess
Times Square Restaurant
06.2024 - 08.2024
- Provided organized, customer-focused service by managing seating flow, processing payments, and addressing guest concerns.
- Greeted guests at Times Square Restaurant and delivered warm front-of-house service.
- Seated diners promptly while balancing dining room flow and table assignments.
- Managed reservations, waitlists, and guest arrivals for smooth service.
Retail Associate
The Cottage
03.2023 - 08.2023
- Opened and operated the store, managing customer assistance, inventory, organization, and daily operations for a metaphysical store.
- Processed sales transactions and handled cash register operations accurately.
- Assisted customers with product selection and fitting room support at the boutique floor.
- Restocked merchandise to maintain optimal inventory levels and enhance customer shopping experience and organized inventory on sales floor and backroom.
Team Member
Crooked Creek Farm Dairy Store
08.2021 - 05.2023
- Assisted customers in selecting dairy products and making farm store purchases, enhancing shopping experience.
- Collaborated with team to efficiently serve customers and manage transactions.
- Operated register for sales, returns, and payment handling.
- Stocked refrigerated cases with milk, cheese, and seasonal items, ensuring product availability and freshness.
Waitress
Kerby's Koney Island
07.2022 - 11.2022
- Delivered efficient service and accurate register operation while effectively resolving difficult customer interactions.
- Greeted guests and presented menu selections at Kerby's Koney Island.
- Recorded food and drink orders using a point-of-sale system.
- Delivered meals and beverages promptly to assigned tables.
Crew Member
Mcdonald's
07.2020 - 11.2020
- Managed high-pressure situations while multitasking, collaborating with teammates, and addressing concerns of frustrated customers.
- Took drive-thru and counter orders with accurate, friendly service.
- Operated cash register and handled customer payments.
Education
Bachelor of Communication - Health And Environmental Studies
Northern Michigan University
12-2027
Romeo High School
06-2023
Skills
- Communication effectiveness
- Client support
- Organizational skills
- Analytical thinking
- Customer relationship management
- Time management
Honors Achievements
GPA 3.5 or Higher Throughout High School, Dean's List at Northern Michigan University (Fall 2024- Present), Current Overall Northern Michigan University GPA 3.70
Extra Curricular Activities
- Romeo Theatre Company (2019-2023)
- Romeo Trap Shooting League (2019-2023)
- National Honors Society (2021-2023)
- National Technical Honors Society (2021-2023)
- Romeo High School's Environmental Club (2021-2023)
Timeline
Customer Service Associate
The UPS Store
06.2025 - Current
Waitress and Hostess
Times Square Restaurant
06.2024 - 08.2024
Retail Associate
The Cottage
03.2023 - 08.2023
Waitress
Kerby's Koney Island
07.2022 - 11.2022
Team Member
Crooked Creek Farm Dairy Store
08.2021 - 05.2023
Crew Member
Mcdonald's
07.2020 - 11.2020
Bachelor of Communication - Health And Environmental Studies
Northern Michigan University
Romeo High School