Alyssa Bodden

• Ensure all payments are processed in a timely and accurate manner, adhering to established guidelines and timelines. This includes verifying invoices, calculating amounts due, and making sure the correct payment method is used for each Dealer or Repair Facility.
• Manage multiple payment methods, such as ACH (Automated Clearing House) transactions and paper check payments. This includes entering payment data accurately into the system, ensuring compliance with financial regulations, and maintaining a record of each transaction.
• Provide prompt and professional responses to customer inquiries regarding payment statuses, issues, or discrepancies. Resolve any payment-related concerns by investigating the matter, communicating with relevant teams, and offering clear solutions.
• Work cross-functionally with other teams such as accounting and customer service to address any issues that may arise during the payment process. Effective collaboration ensures that payment- related issues are resolved quickly and efficiently, keeping customers and dealers satisfied.
• Prioritize the timely processing of all payments, ensuring that Dealers, Repair Facilities, and customers receive their payments when expected. This requires a strong attention to detail to maintain financial accuracy, preventing overpayments or underpayments.
• Stay up-to-date with the functionality and features of WEX payment systems and related applications. This includes understanding how to navigate the system, troubleshooting potential issues, and ensuring that you are using the system most effectively to process payments.

• High volume data entry of customer cash receipts in Workday, including ACH, checks, credit card payments, adjustments, and account write-offs.
• Download, review, and post all electronic fund payments on a current and daily basis.
• Identify and communicate discrepancies in payments received with the Accounts Receivable team members, including chargebacks, deductions and unapplied payments.
• Perform v-lookups for large customer payment applications.
• Ensured timely allocation of incoming payments to respective accounts.
• Contacted clients to resolve payment discrepancies.
• Assist in other departments as time and/or priorities demand.
• Finalize monthly end-of-period cash reconciliations.

• Processed daily payments such as checks, wires, and ACH credits to customer accounts.
• Ensure all documentation is supplied and balanced from branch prior to posting batch (i.e. Cashbox journal, validated deposit slip, check and remittance copies).
• Manage branch-specific cashbox ledgers each day meticulously.
• Documented irregular payment transactions in account records.
• Ensured timely billing of returned checks to customer accounts within 24 hours.
• Addressed and resolved errors promptly upon identification.
• Performed bank reconciliations to ensure alignment between financial records and account balances.
• Ensure the proper bank accounts have been adjusted (credited/debited) from branch cashbox deposits.
• Identified and resolved discrepancies in prior month bank reconciliations.
• Handled credit manager assignments involving payment research, application errors, and adjustment processing on a daily basis.
• Supported office administrators by resolving cash application discrepancies, including credit memos and refunds.
• Ensured efficient and timely handling of miscellaneous requests from Office Administrators and branch personnel.

• Ensured high-quality service levels by coaching contractors on relevant program standards.
• Scheduled customer appointments, set program expectations, and supported insurance adjusters.
• Resolved concerns and provided updates to enhance homeowner satisfaction during the process.
• Handled inbound calls to address customer inquiries.
• Creates operations reports and performs data entry as directed.
• Conducted final survey calls to ensure homeowner satisfaction with completed repairs.
• Resolved team performance obstacles by developing strategic action plans.
• Analyzed weekly contractor performance reports to detect declining trends in service standards.
• Develops and maintains positive contractor relations.

• Ensured accurate entry and posting for batches along with adjustments to meet the 2-day deadline.
• Met productivity standards for keyed payments and denials based on scale of assigned payer.
• Achieved 95% or greater accuracy rate on transactions keyed based on quarterly audit.
• Ensured each completed batch cover sheet total balances to the postings in EMR and Vendor account with minimal variance.
• Ensured the batch cover sheet also balances to the Daily Batch Check-In spreadsheet.
• Clear/apply unapplied cash/ACH - No Patient transaction within 60 days of initial posting by working with the AR Teams and Payer contacts to follow up in EOBs/Payment Remittances.
• Engage in team activities as evidenced by participation, mentoring, and training with co-workers.
• SAP business trip to Louisville KY – elected out of entire staff to accompany director to corporate office for software presentation based on top performer.
• Designated to handle specific duties based on knowledge of company processes.

• Supports phone coverage in times of increased call volume for the Customer Service team.
• Managed uploading, retrieving, and duplicating file-related documents.
• Performed other duties as assigned.
• Managed payment processing tasks efficiently in the claims system.
• Handle data entry for claims department.
• Appended critical details to loss reports to enhance clarity.
• Resolve file-related inquiries using input from adjusters.
• Clarified system process details to enhance adjuster efficiency.
• Inform management of important issues regarding questionable checks, payment issues, or new claim creations.
• Processed Forged Endorsement claims.
• Monitor claim assignments, adjuster profiles, and state licensing requirements in Claimatic.
• Maintain and update all claims adjuster licensing renewals, CE credits, and appointments.
• Assist in performing security and compliance audits.
• Assisted in the management of claim compliance and related administration.
• Help train new Claims Support staff.
• Assist in special projects and reports for Claims Management.