Alyssa Boland
Salida,CO
Summary
Dynamic professional with a proven track record at BMO, recognized with the Annual Grand Ovation Award. Expert in customer relations and business administration, I excel in fostering client satisfaction and driving revenue growth. Adept at coaching teams and implementing effective marketing strategies, I bring a blend of creativity and analytical skills to achieve outstanding results.
Overview
21
21
years of professional experience
Work History
Relationship Banker
BMO
Salida, CO
11.2023 - 04.2026
- Digital Champion for branch
- Fraud Champion for branch
- Certified in AI in Banking and Ethics in AI
- Employee Giving Ambassador
- Personal Lending Certification for Home Equity
- Built strong client relationships through effective communication and personalized banking solutions.
- Assisted clients in identifying financial needs and recommending appropriate products and services.
- Processed transactions accurately while ensuring compliance with bank policies and regulations.
- Educated clients on digital banking tools to enhance their banking experience and efficiency.
- Assisted in ensuring all regulatory requirements were being fulfilled at branch.
- Resolved client inquiries promptly, fostering trust and satisfaction within the customer base.
- Maintained up-to-date knowledge of bank offerings to provide informed recommendations to clients.
- Conducted outreach initiatives to promote financial literacy among clients and community members.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Owner
Alyssa Dyane Creations, LLC DBA: Metalyssa
Salida, CA
03.2015 - Current
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Fabricated pieces by hand and using specialized equipment.
- Modified designs to meet client demands.
- Created professionally staged images using special lighting and backgrounds to display pieces attractively.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Conducted research of seasonal market trends and customer buying preferences.
- Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
- Selected and acquired metals and gems for designs.
- Developed innovative and attractive jewelry designs and updated current designs by hand or with Software.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
Bartender
50 Burger
Salida, CO
10.2016 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Doc Holliday's Saloon
Tombstone, AZ
09.2010 - 06.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Marketing and Sales Manager
Global Environmental Network, Inc.
Santa Ana, CA
06.2005 - 08.2010
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Analyzed sales and marketing data for improved strategies.
Education
High School Diploma -
Dobson High School
Mesa, AZGeneral Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZGeneral Studies
Eastern Arizona College
Thatcher, AZSkills
- Customer Relations
- Client Service
- Business Administration
- Coaching and Mentoring
- Articulating Thoughts and Ideas
- Project Management
- Operations Management
- Training and Development
- People and Culture
- Mission and Vision
- Defining Company Vision
- Marketing
Timeline
Relationship Banker
BMO
11.2023 - 04.2026
Bartender
50 Burger
10.2016 - 06.2021
Owner
Alyssa Dyane Creations, LLC DBA: Metalyssa
03.2015 - Current
Bartender
Doc Holliday's Saloon
09.2010 - 06.2015
Marketing and Sales Manager
Global Environmental Network, Inc.
06.2005 - 08.2010
High School Diploma -
Dobson High School
General Studies
Maricopa Community Colleges - Mesa Community College
General Studies
Eastern Arizona College