Alyssa Braun
Chicago
Summary
High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through team management.
Overview
10
10
years of professional experience
Work History
Head Optician
Union Eyes
Lemont
02.2025 - Current
- Collaborated with cross-functional teams to enhance workflow efficiency and support patient care quality.
- Implemented process improvements that streamlined order fulfillment, reducing delays and errors in eyewear delivery.
- Led patient education initiatives, effectively communicating product options and care instructions to boost satisfaction.
- Coordinated patient eyewear orders from consultation through delivery, ensuring accuracy in prescriptions and vendor communication.
- Managed scheduling and daily workflows to align patient needs with team capacity and operational objectives.
Office Manager
Orland Park Orthodontics
09.2023 - 02.2025
- Spearheaded transition to new EHR system, coordinating timelines and training staff while ensuring data integrity.
- Managed daily front-office operations, including patient scheduling, check-in/out, and follow-up communications to enhance workflows.
- Executed financial coordination tasks, verifying patient benefits and processing insurance claims and payments.
- Oversaw vendor management by ordering supplies, processing invoices, and enforcing cost controls.
- Collaborated with local sponsorship programs for marketing initiatives and represented the practice at community events.
Office Manager
Four Seasons Plumbing and Electrical
Bridgeview
09.2022 - 10.2023
- Managed daily operations of call center to ensure efficient service delivery.
- Implemented quality assurance processes to improve customer interaction standards.
- Facilitated communication between departments to resolve customer issues promptly.
- Oversaw recruitment and onboarding of new call center agents efficiently.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
Area Sales Manager
LaTan
12.2015 - 09.2023
- Directed operations across multiple high-volume salon locations, consistently exceeding profit benchmarks.
- Supervised and developed team of 15+ employees, managing recruitment, training, scheduling, and performance.
- Streamlined client onboarding by registering new customers and ensuring compliance with data protocols.
- Oversaw financial processes including weekly deposits and overdue payment resolution, enhancing accuracy and cash flow.
- Managed inventory control and supply ordering across locations, utilizing Excel to track usage and forecast needs.
Education
Bachelor of Science - Technical Management
DeVry University
Chicago, IL05.2025
Skills
- Project management
- Process improvement
- Team leadership
- Vendor coordination
- Budget management
- Data compliance
- AI tools
- Team collaboration
- Data analysis
Projects
EHR Transition Project, Led the successful migration from a legacy EHR system to a new platform. Coordinated staff training, timelines, and data validation to ensure seamless adoption., Orland Park Orthodontics Operational Efficiency Project, Implemented order tracking process improvements that reduced delays/errors and improved eyewear delivery times., Union Eyes Multi-Site Operations Oversight, Directed staffing, inventory, and financial processes across multiple locations, standardizing workflows and improving profit margins beyond company benchmarks.
References
References available upon request.
Timeline
Head Optician
Union Eyes
02.2025 - Current
Office Manager
Orland Park Orthodontics
09.2023 - 02.2025
Office Manager
Four Seasons Plumbing and Electrical
09.2022 - 10.2023
Area Sales Manager
LaTan
12.2015 - 09.2023
Bachelor of Science - Technical Management
DeVry University