Cloe Bradley
Stamford
Summary
Detail-oriented and patient-focused Optician & Healthcare Support Professional with proven expertise in optical care, insurance processing, and customer service. Skilled in managing eyewear prescriptions, insurance claims, and clinical administration with a strong track record of improving patient satisfaction and supporting practice efficiency. Adept at multitasking in fast-paced medical environments while ensuring accuracy and compliance.
Overview
3
3
years of professional experience
Work History
Head Optician
Advanced Eyecare
Stamford
04.2023 - Current
- Lead optician overseeing prescription accuracy, lens fittings, and eyewear adjustments.
- Mentor and train junior optical staff, ensuring compliance with industry standards.
- File insurance claims accurately, resolving denials and expediting reimbursements.
- Improved frame board presentation, boosting sales and patient satisfaction.
- Operate and maintain edging equipment, ensuring high-quality custom eyewear.
- Partner with management to streamline workflows and support clinic growth.
Clinic Receptionist
Stonewall Memorial Hospital
Aspermont
08.2022 - 04.2023
- Coordinated patient scheduling, reducing wait times and improving clinic efficiency.
- Executed insurance verification processes for accurate coverage and billing.
- Delivered high-level patient service, resolving inquiries with professionalism.
- Managed appointment coordination and medical records in compliance with HIPAA.
- Recognized for maintaining a welcoming front-desk experience and accurate data entry.
Education
Diploma -
Penn Foster High School
01.2017
Skills
- Optical Prescription & Lens Fitting
- Insurance Filing & Billing (Medical & Vision)
- Patient Scheduling & Records Management
- Edging & Technical Lab Work
- Customer Service & Patient Education
- Inventory & Supply Chain Management
- Team Training & Leadership
- Medical Terminology & ICD-10
Additional Highlights
- Quick learner with adaptability across healthcare and optical environments.
- Recognized for building strong patient relationships and team collaboration.
Timeline
Head Optician
Advanced Eyecare
04.2023 - Current
Clinic Receptionist
Stonewall Memorial Hospital
08.2022 - 04.2023
Diploma -
Penn Foster High School