Alyssa Briones
Corpus Christi,TX
Summary
Reliable individual proudly offering eight years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Concrete Street Amphitheater
04.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
Bar and Restaurant Manager
Brewster Street Icehouse
10.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Assistant Manager
Lucky's Sports Bar
11.2020 - 10.2022
- Planned and promoted events through social media outlets to drive sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Bartender
Holiday Inn
01.2017 - 01.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Implemented and improved on customer service skills over the years, such as: communication, product knowledge, and accuracy
- Resolve guest complaints, ensure satisfaction through the guests’ entire stay, and communicate with all levels of management.
- Served high customer volumes during special events, nights, and weekends.
Education
Associate of Arts - Psychology
Del Mar College
Corpus Christi, TX12.2019
Skills
- Project management
- Labor Cost Controls
- Aloha POS
- Strategic Planning
- Guest Satisfaction
- Staff Scheduling
- Bar Promotional Planning
- Calendar and Scheduling Software
- Food and Beverage Management
Certification
- Social media marketing, HubSpot Academy
- Content creation, HubSpot Academy
Timeline
Bar Manager
Concrete Street Amphitheater
04.2023 - Current
Bar and Restaurant Manager
Brewster Street Icehouse
10.2022 - Current
Assistant Manager
Lucky's Sports Bar
11.2020 - 10.2022
Bartender
Holiday Inn
01.2017 - 01.2020
Associate of Arts - Psychology
Del Mar College
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