Alyssa Briscoe
Beaumont,TX
Summary
Dynamic customer service professional with experience at Walmart and 1018 Roofing, skilled in complaint resolution and account updating. Proven ability to enhance customer satisfaction and retention through effective communication and problem-solving. Adept at training staff and managing inventory, ensuring operational efficiency and a positive customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
11.2024 - 04.2025
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided customers with money services, including money orders, cashing checks and wiring funds.
Receptionist
1018 Roofing
06.2024 - 11.2024
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints, and responsible for convincing customers to continue giving 1018 Roofing their business.
- Answered phone promptly and directed incoming calls to correct offices.
Shift Lead
Bojangles
04.2023 - 06.2024
- Completed store opening and closing procedures.
- Maintained clean and well-organized production areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Inventoried materials on weekly basis to maintaining accurate and current records.
- Was able to perform all tasks on location and filled any gaps necessary to ensure smooth operation if any subordinates were not present.
Education
GED -
Calhoun Community College
Tanner, AL03-2024
Skills
- Account updating
- Complaint resolution
- Scheduling
- Inbound and outbound calling
- Customer service
- Inventorying
Certification
- Texas Alcoholic Beverage Commission Certification
Timeline
Customer Service Representative
Walmart
11.2024 - 04.2025
Receptionist
1018 Roofing
06.2024 - 11.2024
Shift Lead
Bojangles
04.2023 - 06.2024
GED -
Calhoun Community College
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