Alyssa Butler
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Product Specialist
RBM Of Atlanta Mercedes-Benz
06.2022 - Current
- Continually expanded knowledge of Mercedes- Benz product line.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to clients and fellow team members.
- Logged phone numbers and email addresses to contact customers for follow-ups as well as hands on deliveries of vehicles.
- Liaised between customers and manufacturing to design new product.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Service Concierge Supervisor
RBM Of Atlanta Mercedes-Benz
07.2020 - 06.2022
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Conducted competitive research to understand best practices and potential differentiators.
- Implemented and developed ticketing support and phone systems.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Executive Assistant
Out There Brands
05.2019 - 04.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
PR Event Manager
Xtreme Xperience
07.2013 - 04.2019
- Managed administrative logistics of events planning, event booking, and event promotions.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Generated ideas to enhance and expand current event offerings.
- Coordinated with sales and marketing teams to publicize and promote events.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Assembled creative and innovative event attractions based on internal capabilities.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Cultivated strong corporate image and identity with clear branding.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Fostered positive relationships with key business journalists in national and trade publications.
Education
Bachelor of Science - Hospitality Administration And Management
Southern Illinois University Carbondale
Carbondale, IL05.2023
Skills
- Critical Thinking
- Operational Efficiency
- Registration Paperwork
- Database Management
- Speaking
- Google Docs
- Mastery of Data Collection
- Complex Problem-Solving
- Active Listening
- Time Management
- Organizational Skills
- Judgment and Decision-Making
Timeline
Product Specialist
RBM Of Atlanta Mercedes-Benz
06.2022 - Current
Service Concierge Supervisor
RBM Of Atlanta Mercedes-Benz
07.2020 - 06.2022
Executive Assistant
Out There Brands
05.2019 - 04.2020
PR Event Manager
Xtreme Xperience
07.2013 - 04.2019
Bachelor of Science - Hospitality Administration And Management
Southern Illinois University Carbondale
Similar Profiles
Holly HazelwoodHolly Hazelwood
Brand Ambassador / Assistant Manager at The Mercedes-Benz Experience By RBM Of AlpharettaBrand Ambassador / Assistant Manager at The Mercedes-Benz Experience By RBM Of Alpharetta
Jarard JohnsonJarard Johnson
FINANCE AND INSURANCE SPECIALIST at MERCEDES BENZ OF ATLANTA SOUTHFINANCE AND INSURANCE SPECIALIST at MERCEDES BENZ OF ATLANTA SOUTH
Priscilla FarrellyPriscilla Farrelly
SBDC - Service Appointment Coordinator at Mercedes - Benz Of Atlanta NortheastSBDC - Service Appointment Coordinator at Mercedes - Benz Of Atlanta Northeast