Alyssa Cappasso
Hastings
Summary
Current student studying to become a paralegal, looking to explore the workforce while working through school. Known for strong team collaboration, editorial skills, and adaptability to changing environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Goodwill Industries Of North Florida
St. Augustine FL
01.2026 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of the sales floor to ensure optimal presentation.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock merchandise and optimize inventory levels.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Residential Cleaner
Self Employed
Saint Augustine, FL
- Cleaned and organized residential spaces, ensuring high standards of cleanliness and sanitation.
- Managed time effectively to complete multiple cleaning tasks within set schedules.
- Provided tailored cleaning solutions based on individual client preferences and needs.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Emptied trashcans and transported waste to collection areas.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Personal Shopper
Instacart
Saint Augustine, FL
- Assisted customers in selecting products based on preferences and dietary restrictions.
- Developed efficient shopping routes to enhance delivery speed and accuracy.
- Communicated with clients to clarify order details and special requests.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction with services provided.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased client loyalty with personalized shopping experiences, ensuring their style and budget requirements were met.
Caretaker
Hastings, FL
01.2022 - 2026
- Remained alert to problems or health issues and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate.
- Managed medication schedules to ensure timely and accurate administration.
- Developed personalized care plans, addressing unique needs.
- Maintained cleanliness and organization of living spaces, promoting a hygienic environment.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Cooked meals and assisted with eating tasks to support healthy nutrition.
- Assisted with bathing, grooming, dressing, and oral hygiene care.
Education
St. Johns River State College
St. Augustine FLSkills
- Problem Solving
- Bathroom sanitation
- Active Listening
- Customer Service and Satisfaction
- Customer engagement
- Cash register operation
- Mobility assistance
- Diabetes management
- Working ASL
- Recognizing trends
Languages
ASL
Professional Working
English
Native or Bilingual
Timeline
Sales Associate
Goodwill Industries Of North Florida
01.2026 - Current
Caretaker
01.2022 - 2026
Residential Cleaner
Self Employed
Personal Shopper
Instacart
St. Johns River State College