Alyssa Casas
Fort Worth,TX
Summary
Diligent, Reliable, and Friendly.
Customer Service Expert | MS Office "Power User" | Professional at all times | Positive Attitude
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Fort Worth Heart
Fort Worth, TX
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected testing deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Referral Coordinator
Fort Worth Heart
Fort Worth, TX
07.2024 - Current
- Scheduled appointments for clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Counter Sales
National Wholesale Supply
Fort Worth, TX
12.2021 - 06.2023
- Greet guest with a friendly manner, assist guest and provide them with equipment as needed
- Answer phone calls and assist guest with proper information
- Grab equipment for guest after checking out
- Stock warehouse with new shipment
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
Counter Sales Associate
Carrier Enterprise
Fort Worth, TX
06.2022 - 03.2023
- Assist customers at sales counter and on phone
- Promote hvac products & stock warehouse
- Collaborated with team members to achieve sales goals and provide exceptional customer service at all times.
- Processed returns and exchanges efficiently to ensure customer satisfaction while adhering to company policies.
Caretaker
Accepting hands
Fort Worth, TX
02.2020 - 10.2021
- Caretaker for a 38 year old disabled patient.
- Visited patient daily Monday-Friday.
- Helped out with groceries, maintaining a clean home, assisting with doctor appointments & visits, as well as driving her when needed.
- Provided compassionate care to patient, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
Call Center Representative
PRA Group
North Richland Hills, TX
03.2020 - 08.2020
- Keeping track of assigned accounts to identify outstanding debts.
- Planning course of action to recover outstanding payments.
- Locating and contacting debtors to inquire of their payment status.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Server
BoomerJacks
Fort Worth, TX
10.2019 - 06.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Office Assistant
Accepting Hands
Fort Worth, TX
12.2018 - 08.2019
- Answer phone calls, file papers, maintain a database, scheduling appointments, stock up supplies and run certain errands for company.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Hostess
Pacific Table
Fort Worth, TX
08.2018 - 03.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Seated guest based on guest preferences and seating availability.
Server
Cristina's Fine Mexican Restaurant
Keller, TX
08.2018 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Hostess
Razzoo's Cajun Cafe
Fort Worth, TX
02.2017 - 12.2017
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Seated guest based on guest preferences and seating availability.
Education
High School Diploma -
Trimble Technical HS
Fort Worth, TX05-2017
Associate of Arts - Radiology
Tarrant County College
Fort Worth, TX12-2026
Skills
- Microsoft office
- Communication
- Prioritizing
- Organization
- Dependability
- Adaptability
- Flexibility
- Customer Service
- Front Desk
- Restaurant experience
- Front desk
- Cash handling
- Microsoft Word
- Spanish
- Typing
- Time management
- Phone etiquette
- Office experience
- Guest services
- POS
- Attention to detail
- Scheduling
- File organization
Certification
- Food Handler Certification
- Tabc
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Fort Worth Heart
07.2024 - Current
Referral Coordinator
Fort Worth Heart
07.2024 - Current
Counter Sales Associate
Carrier Enterprise
06.2022 - 03.2023
Counter Sales
National Wholesale Supply
12.2021 - 06.2023
Call Center Representative
PRA Group
03.2020 - 08.2020
Caretaker
Accepting hands
02.2020 - 10.2021
Server
BoomerJacks
10.2019 - 06.2020
Office Assistant
Accepting Hands
12.2018 - 08.2019
Hostess
Pacific Table
08.2018 - 03.2019
Server
Cristina's Fine Mexican Restaurant
08.2018 - 03.2019
Hostess
Razzoo's Cajun Cafe
02.2017 - 12.2017
High School Diploma -
Trimble Technical HS
Associate of Arts - Radiology
Tarrant County College