Alyssa Catano
Dallas,TX
Summary
Proven hospitality professional with a track record of enhancing guest satisfaction at both restaurants I've worked for through exceptional customer service and teamwork. Excelled in multitasking and time management, significantly reducing wait times. Skilled in guest relations management and safe food handling, consistently maintaining high cleanliness standards. I am also a well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Fish City Grill
05.2021 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Office Receptionist
Knights Unique Autos
09.2020 - 10.2022
- Answered phone promptly and directed incoming calls to employer or managed the call myself if needed.
- Provided clerical support to company employees by copying, faxing, and filing documents from auctions and/or sales.
- Expedited document processing timeframes by organizing incoming faxes, scanning documents into digital systems, and distributing them accordingly.
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Supported administrative tasks, such as filing and data entry, contributing to an organized work environment.
Hostess - Server
Texas Roadhouse Restaurant
10.2018 - 06.2020
- Started as a Hostess being able to greet and seat the guests in the proper area and in a timely manner.
- With time i moved up a position to Door Coordinator/shift manager for the hostesses. I was put in charge of giving the other host's their shift duties, while managing their performance throughout the shift. I also coordinated the seating arrangements of the guests focusing mainly on large party quotas. While doing that i reduced wait times for guests by effectively coordinating with other team members during peak hours. I did this the majority of my hosting career.
- I then moved to a serving position for about 1 year
- During that year i proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma -
Dallas Can Academy
Pleasant Grove, United States06.2019
Skills
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Safe Food Handling
- Cleanliness standards
- Order Accuracy
- Hospitality service expertise
- Guest Relations Management
- Reliable and Responsible
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
Certification
Food handler certification and TABC certfied
References
Victor Moreno - General Manager Fish City Grill
- 7170 Skillman Street Suite 100 Dallas, Tx 75231
- 214-428-3474
Iris Caballero - Knights Unique Autos
- 303 W Simonds Road Seagoville, Tx 75159
- 214-629-9894
Crystal Oldziewski - Assistant General Manager Fish City Grill
- 7170 Skillman Street Suite 100 Dallas, TX 75231
- 214-428-3474
Timeline
Server
Fish City Grill
05.2021 - 10.2023
Office Receptionist
Knights Unique Autos
09.2020 - 10.2022
Hostess - Server
Texas Roadhouse Restaurant
10.2018 - 06.2020
High School Diploma -
Dallas Can Academy